Message "Rebuild Res Matrix Error" (Desktop)

Message "Rebuild Res Matrix Error" (Desktop)


This error message occurs during the night audit and indicates a discrepancy in the inventory that requires resolution. Typically, it stems from a reservation that should have been checked out days ago but, for some reason, remains in a checked-in status.
Path on the Server: C:\ImageTech\VisualMatrix\Shared\Logs

1. Go to the folder location and look for a file named "MissingRoomId_XXXX_XX_XX".



2. Double-click on the most recent file to open it. The file is a straightforward text file that displays:
- The Reservation number.
- The Guest name.
- The Date of check-out.
- The Room type.



3. Open Visual Matrix and search for the confirmation number.
4. If the departure date has passed and the status is still checked-in, proceed to check out the reservation.
If there is no error file and no issue with the reservation, but you still encounter an error message, or if you come across a new error, please open a ticket.

    • Related Articles

    • Rebuild the Reservation (Res) Matrix (Desktop) 🎥

      ? Watch Video Res Matrix is essentially the collection of all the rooms and their statuses for the hotel which is what contributes to your Availability screen. On occasion, the Availability screen might reflect an inaccurate total on either the ...

    • The Availability in Front Office is Incorrect (Desktop)

      On occasion, the Availability screen might reflect an inaccurate total on either the overall or individual room count. Sometimes this inaccuracy is caused when an individual reservation or even group allocation has canceled, dropped, or picked up and ...

    • Reservation (Res) Modification (Mod) Log Report (Desktop) 🎥

      ? Watch Video The Res Modification (Mod) Log allows you to search by date range to see any modifications done on reservations. This can reflect changes done on past date reservations, canceled, and pending reservations. Path: Front Office > ...

    • View Events from the Availability Screen (Desktop) 🎥

      ? Watch Video Path: Front Office > Reservations > Availability 1. Click on the date displayed in Green to populate scheduled Events. If an event exists, the date that it is scheduled for will display in green. 2. View the Scheduled Events. 3. Select ...

    • Reservation (Res) by Operator Report (Desktop) 🎥

      ? Watch Video The Res by Operator report allows you to track individuals who have made reservations, made modifications, or canceled bookings at your hotel. Additionally, it provides insights into those who have booked packages. Towards the ...