Rebuild the Reservation (Res) Matrix (Desktop) 🎥

Rebuild the Reservation (Res) Matrix (Desktop) 🎥

Res Matrix is essentially the collection of all the rooms and their statuses for the hotel which is what contributes to your Availability screen.
On occasion, the Availability screen might reflect an inaccurate total on either the overall or individual room count. Sometimes this inaccuracy is caused when an individual reservation or even group allocation has been canceled, dropped, or picked up and the availability screen didn't update fully. Rebuilding Res Matrix is a quick process that can be done by anyone who has access to the Front Office Supervisor section.

Path: Front Office > Supervisor > System Maint

Click on Rebuild Res Matrix on the left side.
Click "Yes" to the pop up message to proceed.

If you get an error message when you Rebuild Res Matrix, please notify the Visual Matrix Client Experience team by creating a ticket via

    • Related Articles

    • Reservation (Res) by Operator Report (Desktop) 🎥

      ? Watch Video The Res by Operator report allows you to see who has booked, modified, or canceled for your hotel as well as who's booked packages. The end of the report displays an Operator Summary that will show how many new reservations, ...
    • Cancel an Individual Reservation with an Advance Deposit (Desktop) 🎥

      ? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Click on Cancel Res on the left side of the reservation. 2. Click Yes to confirm the cancellation. 3. By default, the whole amount will be entered as to be ...
    • Make a Walk-In Reservation through Availability (Desktop) 🎥

      ? Watch Video Path: Front Office > Reservations > Availability 1. Select the room type and dates required. 2. Select the box showing the rate and date that are to be reserved OR click and drag across each night that is to be included. 3. Populate ...
    • Pre-Block Rooms with Reservation (Res) Management (Desktop) 🎥

      ? Watch Video Path: Front Office > Supervisor > Res Mgmt 1. Get the arrivals for the day, using options to narrow down, or not: - keep the current default arrival date or select a date from the calendar. - select a room type from the dropdown or ...
    • Make a New Reservation with Book Res (Desktop) 🎥

      ? Watch Video Path: Front Office > Reservations > Book RES Start the reservation by narrowing down the following parameters: Room Type, Arrival date, number of nights, number of adults and children, a Company and a discount code. Click Search to ...