Res Matrix is essentially the collection of all the rooms and their statuses for the hotel which is what contributes to your Availability screen.
Rebuild the Reservation (Res) Matrix (Desktop) 🎥
🎥 Watch Video
On occasion, the Availability screen might reflect an inaccurate total on either the overall or individual room count. Sometimes this inaccuracy is caused when an individual reservation or even group allocation has been canceled, dropped, or picked up and the availability screen didn't update fully. Rebuilding Res Matrix is a quick process that can be done by anyone who has access to the Front Office Supervisor section.
Path: Front Office > Supervisor > System Maint
Click on Rebuild Res Matrix on the left side.
Click "Yes" to the pop up message to proceed.
If you get an error message when you Rebuild Res Matrix, please notify the Visual Matrix Client Experience team by creating a ticket via
help.visualmatrix.com
Related Articles
Message "Rebuild Res Matrix Error" (Desktop)
This error message occurs during the night audit and indicates a discrepancy in the inventory that requires resolution. Typically, it stems from a reservation that should have been checked out days ago but, for some reason, remains in a checked-in ...The Availability in Front Office is Incorrect (Desktop)
On occasion, the Availability screen might reflect an inaccurate total on either the overall or individual room count. Sometimes this inaccuracy is caused when an individual reservation or even group allocation has canceled, dropped, or picked up and ...Reservation (Res) by Operator Report (Desktop) 🎥
? Watch Video The Res by Operator report allows you to track individuals who have made reservations, made modifications, or canceled bookings at your hotel. Additionally, it provides insights into those who have booked packages. Towards the ...Cancel an Individual Reservation with an Advance Deposit (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Click on Cancel Res on the left side of the reservation. 2. Click Yes to confirm the cancellation. 3. By default, the whole amount will be entered as to be ...Make a Walk-In Reservation through Availability (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Availability 1. Select the room type and dates required. 2. Select the box showing the rate and date that are to be reserved OR click and drag across each night that is to be included. 3. Populate ...