Message "Secondary Backup Failed" (Desktop)

What is the message?

Every night, Visual Matrix is programmed to do two backups, one before your audit, one after.

Each backup is programmed to go to two locations:

- on the main drive: C:\ImageTech\VisualMatrix\Shared\Backup

- on a secondary external drive. To see how to set up this secondary backup, follow those instructions.

The message means that the secondary drive has not been found.

How to resolve the issue?

Make sure that the secondary drive is set up correctly.

USB keys are not advised for those backups.

How to know backups are happening successfully?

Check that the backups are all there

Go to C:\ImageTech\VisualMatrix\Shared\Backup.

If all backups are done successfully, you should have the following:

- 14 backups dated on the 7 previous days:

      - Monday: VM_Mon_Pre.dbk and VM_Mon_Post.dbk

      - Tuesday: VM_Tue_Pre.dbk and VM_Tue_Post.dbk

      - Wednesday: VM_Wed_Pre.dbk and VM_Wed_Post.dbk

      - Thursday: VM_Thu_Pre.dbk and VM_Thu_Post.dbk

      - Friday: VM_Fri_Pre.dbk and VM_Fri_Post.dbk

      - Saturday: VM_Sat_Pre.dbk and VM_Sat_Post.dbk

      - Sunday: VM_Sun_Pre.dbk and VM_Sun_Post.dbk

- One monthly backup dated on the last day of each month: the name of the backup file will have ME in the file name

- One yearly backup dated on the last day of each year: the name of the backup file will have YE in the file name.

If one of the daily backups is dated more than 7 days old, this backup may be corrupted.

Delete the backup(s) to let Visual Matrix recreate some new ones during the next audits.

Any other backup file can be kept or deleted.

Do a backup test

Go to Front Office > Supervisor > System Maint > Backup (on the left).

Run a backup.

Once completed, the backup should be in the primary and the secondary locations.

It is very important NOT to change the location of the primary backup, as if there is an issue with your server, this is the first place our technicians will look for backups.

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