Setup Night Audit Automatic Guest Correspondence (Desktop) 🎥
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This section will let you setup automatic email correspondance to send to guest for specific situations: arrival reminder, cancellation, thank youand birthday letter. Each letter will have to be created in Management.
Path: Accounting > Night Audit > Default Settings.
1. Check the "Auto-Send" box to enable the letter to use.
- Guest arrival reminder. The subject of the email will include the subject entered in the Email Subject field + the VM Confirmation number or the CRS Confirmation number. The content of the letter will show in the body of the email and the (classic) confirmation letter will be attached to the email.
- Cancellation regrets letter: this letter will be triggered by a cancellation.
- Thank you letter: this letter will be triggered by a check-out.
- Birthday letter: this letter will be triggered by the client's birthday in his guest profile. The subject of the email will be the subject entered above and the content of the letter will show in the body of the email.
2. Enter the email subject line.
3. (Optional) If it has to be send in advance, enter the number of days.
4. Choose the custom letter to use from the dropdown.
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