View Reservation Modification Log (Cloud) šŸŽ„

View Reservation Modification Log (Cloud) šŸŽ„

šŸŽ„ Watch Video
The Modification Log (Mod Log) provides a detailed audit trail of every change made to a reservation. It shows who made the change, when it was made, and what was updatedā€”helping staff track reservation history, resolve guest questions, and maintain data accuracy. This article shows you how to access the Mod Log in VM Cloud.
Path: Front Office > Reservations > Search and Open the Reservation
Notes
Any subsequent changes related to the rate will not be shown if the original intention was to update the room type. Also, details entered during the initial creation of the reservationā€”such as room numbers before savingā€”do not appear in the Mod Log.

Instructions

1. Accessing the Mod Log: Open the reservation you want to review and click the Mod Detail tab at the right of the reservation window.



2. What the Mod Log Shows:
  1. User/Clerk: The name of the user who made the change, or Admin for system-automated actions (e.g., OTA imports, automatic cancellations, refunds).
  2. Timestamp: The date and time of the change.
  3. Details of Change: The updated field, with both the old value and the new value.
Notes
Common Uses
  1. Tracing why a reservationā€™s rate or dates changed.
  2. Confirming who canceled or modified a booking.
  3. Verifying when payments, status updates, or notes were applied.

Warning
Dates and Times in the Mod Log
The Mod Log records the actual date and time when an action occurs, based on real-time system settingsā€”not the PMS audit date.
Example: If itā€™s 1:00 a.m. on April 19, 2024, and the audit has not yet run (so the PMS date is still April 18), and you create a walk-in reservation but backdate the arrival to April 17, the reservation will correctly show the arrival date of April 17. However, the Mod Log will display the creation timestamp as April 19, 2024, reflecting the real date and time the action was performed.

Still need help with this topic?

Ask Yourself:
  1. Did I navigate to the Mod Detail tab of the reservation?
  2. Am I looking at the correct change entry (date/time matches the issue)?
  3. Do I understand why ā€œAdminā€ is listed as the clerk?
Support May Ask You:
  1. Which reservation are you reviewing (confirmation number)?
  2. What change are you trying to trace (cancellation, date update, payment)?
  3. Did the log show the expected user, or ā€œAdminā€?
  4. Can you share a screenshot of the Mod Log entry in question?
  1. Admin in Clerk Field for Online Reservations (Cloud)
  2. Reservation (Res) Modification (Mod) Log Report (Cloud)
  3. FAQ - Front Office / Reservations

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