Mark a Room on DND Status from the PBX (Cloud)
This feature requires an active PBX interface.
The Do Not Disturb (DND) feature allows staff to mark a guest room as unavailable for service through the PBX interface in Visual Matrix Cloud. This helps front desk and housekeeping teams respect guest privacy and avoid unnecessary interruptions.
Path: Front Office > Reservations > PBX > Guest
The PBX setting only flags that the guest has activated the DND tag — it does not control the room hardware or phone system. If your property had a live PBX operator, they would use the PBX screen to check room status before making calls, and the DND flag would simply indicate the guest does not wish to be disturbed.
Instructions
1. Search for the guest by entering their name or selecting the room number.
Use the Group, Arrival, or Departure sub-sections only to search for guests. After selecting one, the system automatically returns to the Guest tab.
2. Click the DND OFF icon to mark the room as Do Not Disturb — the icon will change to a red DND indicator. To remove DND status, click the red DND icon again — it will toggle back.
If the DND icon does not change, check that the PBX interface is connected and the room is listed as In-House.
Still Need Help With This Topic?
Ask Yourself:
- Did I navigate to the correct PBX Guest screen?
- Did I select the correct Room Number?
- After clicking the icon, did it change to the red DND indicator?
Support May Ask You:
- What room number did you try to set DND for?
- Was the PBX interface active at the time?
- Did you see any error message, or was the icon unresponsive?
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