Report a Room Status Discrepancy (Cloud) 🎥

Report a Room Status Discrepancy (Cloud) 🎥

A room status discrepancy between the front desk and housekeeping refers to a situation where there is a difference in the reported status of a guest room's cleanliness or readiness for occupancy. Such discrepancies can lead to operational challenges and should be promptly reported and addressed through effective communication between departments.
Path: Housekeeping > Room Status > Room Discrepancy.

1. Select the room number to update from the drop-down. Reservation History will be shown.
2. Current FD Status of the room within the Front Office section.
3. Use the drop-down window for HSKP Status to change the room's Occupancy Status and the room's Condition Status.
4. Enter any needed Comments (ie: If the room's status in Front Office was Vacant but Housekeeping is reporting it as Occupied the comment could read "Guest still in the room").
5. Click Save.

    • Related Articles

    • Room Discrepancy Report (Cloud) 🎥

      ? Watch Video The Discrepancy Report helps identify room status variations between Front Office records and Housekeeping reports. To populate this report, Housekeeping must have previously entered discrepancy notifications in the system. Path: ...
    • Room Status Report (Cloud) 🎥

      ? Watch Video The Room Status Report provides information on the assignments made to housekeeping staff, showing which rooms were or are currently assigned to a specific maid. This report can be generated for either a past date or the current audit ...
    • Room Status Alerts Report (Cloud) 🎥

      ? Watch Video The Room Status Alert Report enables the Housekeeping department to monitor Room Change/Room Move and Early Check-Out activities that occurred during a specific time period. This report helps housekeeping staff stay informed about room ...
    • Room Status History Report (Cloud) 🎥

      ? Watch Video The Room Status History Report provides insights into the cleaning status (Dirty, Clean, Clean & Inspected) of each room and tracks when a status change occurred. Path: Housekeeping > Room Status > History Generate Report 1. Narrow ...
    • Update Room Status (Cloud) 🎥

      ? Watch Video Understanding the condition of guest rooms holds paramount importance. In the PMS, we facilitate these updates through a color-coded system, ensuring precise communication of room statuses among all hotel staff members. Room conditions ...