Record a Room Status Discrepancy (Cloud) 🎥
A room status discrepancy occurs when the housekeeping status of a room does not match the status shown in the Front Office — for example, when the Front Office shows a room as vacant but housekeeping finds it occupied. Reporting these discrepancies helps maintain accurate room availability and ensures issues are resolved quickly between departments. This article explains how to record a room status discrepancy in Visual Matrix Cloud.
Path: Housekeeping > Room Status > Room Discrepancy.
Instructions
When a mismatch is identified between Front Office and housekeeping room status, you can record a discrepancy to document the issue and alert other departments.
1. Select the room number with the discrepancy. The room’s reservation history will display.
2. Review the Front Office status shown for the room.
3. Use the HSKP Status dropdown to select the correct housekeeping occupancy and condition.
4. Enter comments explaining the discrepancy (for example, “Guest still in room” or “Room cleaned but not updated”).
5. Click Save to record the discrepancy.
Still Need Help With This Topic?
Ask Yourself:
- Did I select the correct room number?
- Does the comment clearly explain the discrepancy?
- Is the housekeeping status I selected accurate?
Support May Ask You:
- The affected room number
- The Front Office status versus housekeeping status
- The comment entered
- Screenshots of the Room Discrepancy screen, if available
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