Search a Warranty Item (Cloud) 🎥
🎥 Watch Video
Warranty tracking helps properties locate and identify equipment or assets that have warranty information recorded in Visual Matrix Cloud. The Search a Warranty Item feature allows you to find specific warranty items quickly — whether by item name, company, invoice number, purchase date, or expiration date. This is useful for reviewing warranty details, verifying serial numbers, and preparing for maintenance or replacement activities.
Path: Maintenance > Warranty > Search
Instructions
When you open the Warranty Items screen, all warranty items are displayed by default and can be narrowed down using the available filters.
1. Use the available filters (such as Item, Company, Invoice #, or date ranges) to narrow down the list of warranty items.
2. Click Search to display results based on the selected filters.
3. Use the Print option to generate a printed copy of the warranty items list, if needed.
Clicking a line in the results list opens the Warranty Items setup page for that item, where you can view or update warranty details and serial numbers.
Still Need Help With This Topic?
Ask Yourself:
- Are your filter criteria entered correctly?
- Did you click Search after modifying filters?
- Are the dates in the correct range (for Purchase or Expiration)?
Support May Ask You:
- Which filters you used (item, company, dates, etc.)
- Whether you saw any search results
- A screenshot of the filters and results list
Related Articles
Related Articles
Set Up a Warranty Item (Cloud)
Warranty items represent equipment or assets that your property wants to track with warranty information—such as TVs, laundry machines, or HVAC units. In Visual Matrix Cloud, setting up a warranty item allows you to record important details like the ...Record Warranty Item Serial Numbers (Cloud) 🎥
? Watch Video Warranty item serial numbers let your property track specific pieces of equipment or inventory that may require warranty support or service. In Visual Matrix Cloud, recording serial numbers for warranty items ensures accurate asset ...Search a Work Order (Cloud) 🎥
? Watch Video Locating an existing maintenance work order allows staff to view, update, or complete the request in Visual Matrix Cloud. Searching for work orders helps you find issues that are pending, in progress, or already completed, by filtering ...Complete a Preventative Maintenance Work Order (Cloud) 🎥
? Watch Video When a planned preventative maintenance task has been performed, the associated preventative maintenance entry should be completed in Visual Matrix Cloud to record that the task has been finished. Completing preventative maintenance ...Claim Lost and Found Item(s) (Cloud) 🎥
? Watch Video When an item that was previously reported as lost and found is reclaimed by a guest or authorized party, you record a claim in Visual Matrix Cloud to close out the item and update the property’s records. Properly claiming items helps ...