Send Mobile Key from Reservation (Cloud)
Flexipass Mobile Key is only available on VM Cloud. For Information, contact our Sales.
Using Flexipass lets guests use their smartphone as a room key instead of a physical card. Sending the mobile key during check-in streamlines guest arrival, reduces plastic key issuance, and provides a modern guest experience.
Path: Front Office > Reservations > Search and open the reservation
The steps in this article can be used to create a guest’s initial mobile key at check-in, as well as to issue duplicate or replacement keys at any time during the stay.
Instructions
1. After opening the reservation, click Mobile Key in the Toolbox. A pop-up window appears asking where to send the mobile key at check-in time.
2. In the Mobile Key Creation dialog, choose where to deliver the mobile key.
3. If both options are available, choose Email or Text. Email is selected by default.
SMS/Text option appears only if the property has the guest texting feature enabled.
At this step, the front desk can choose whether to issue the key as an additional/new card or as an override, which cancels any mobile keys that were previously created.
4. The guest receives a message (via email or text) with instructions. They must download the Flexipass Keyless Mobile Access app (if not installed) and ensure Bluetooth is enabled on their phone.
Still Need Help With This Topic?
Ask Yourself:
- Is Flexipass enabled and configured at the property?
- Is the guest texting (SMS) feature enabled (if you want to use SMS)?
- Did the Mobile Key Creation window appear after clicking “Mobile Key”?
- Did the guest receive the instruction message (email or SMS)?
- Did the guest install the app and enable Bluetooth as instructed?
Support May Ask You:
- What reservation number are you working with?
- What user role are you logged in as (do you have permission to send mobile keys)?
- Did any error message appear when attempting to send?
- What email address or phone number did you try sending to?
- Can you provide a screenshot of the Mobile Key Creation window and any confirmation message?
- Is Flexipass integration already set up / tested for your property?
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