Send Promotional Letters (Cloud) 🎥

Send Promotional Letters (Cloud) 🎥

🎥 Watch Video
Promotional letters in the PMS refer to customized messages or communications sent to guests to promote special offers, deals, or events related to the hotel or resort. These letters can be created and distributed electronically or in print form to attract guests or enhance their experience during their stay. Promotional letters can include information about discounts, packages, loyalty programs, upcoming events, or any other marketing initiatives aimed at increasing guest engagement and revenue for the property.
Path: Front Office > Supervisor > Res Mgmt > Promo Letter

Setup the Letter

1. Create a Promotional Letter from Management > Property Settings > Letters > Promotional.
2. Back to Front Office/Supervisor, select the letter from the Select Letter Type dropdown.



3. Select clients to send the letter to. Search by arrival date (every guest that arrived in a date range) or by departure (every guest that checked out in a date range) and a date range for the search.



4. Check a Delivery Options:
      - Mail only: will only print letters to anyone who did not have an email in their reservation.
      - Email-only: will only email letters to anyone that had an email in their reservation.
      - Mail/Email: will email letters to anyone that had an email and will print letters for anyone who did not.



5. Enter the subject line to display in the email.



6. Click "Print" to email or print the promotional letters.



The Email Generated

The Subject is whatever was entered in step #5 above.



The body of the email is hard coded and will show "Please review the attached courtesy letter".



The letter itself will be attached to the email.



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