Set Up a Company Override Rate (Cloud)
A company profile in VM Cloud can be configured with an override rate so that when the company is selected in a reservation, the negotiated rate is automatically offered. A confirmation pop-up will appear, giving staff the option to apply the override rate. This ensures consistent use of contracted or preferred rates without manual adjustments. Override rates can be configured as a daily override, a linked rate plan/discount code, or a weekly/monthly override.
Path: Sales & Marketing > Company > Company
1. Open an existing profile or create a new one.
2. Scroll down to the "Rate Information" section.
3. Check "Rate Override".
4. Choose the type of rate to assign to this company: a fixed override rate, a linked rate plan or discount code, or a fixed weekly/monthly override rate.
Only one type of override can be used per company profile. You must choose either a fixed daily/weekly/monthly override rate or apply a rate plan/discount code. It is not possible to configure both at the same time.
5. Click the green floppy disk at the top right to Save.
Still need help with this topic?
Ask Yourself:
- Did I open the correct company profile?
- Did I configure the right type of override (daily, plan, or weekly/monthly)?
- Did I save the profile after making changes?
- Does the override pop-up appear when testing in a reservation?
Support May Ask You:
- Which company profile are you configuring?
- What type of override rate do you want to assign?
- Did the override apply correctly when you tested it in a reservation?
- Can you provide a screenshot of the Company Profile setup screen?
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