Add an Extra Guest to a Reservation (Cloud) 🎥
When more than one person is staying in a room, you can add their names to the reservation without creating additional billing folios. VM Cloud lets you add up to three extra guest names in Folios B, C, or D, marked as “Name Only.” These names will appear in reservation searches, arrival lists, and on printed folios, while billing remains tied to the main folio.
Path: Front Office > Reservations > Search > Open the Reservation > Select Guest Account from the menu on the right
Adding extra guests to Name Only folios helps keep reports and arrival lists accurate without affecting billing.
Instructions
1. Open the reservation and click Guest Account on the right-hand panel.
2. Select Folio B, C, or D, and set its type to Name Only.
3. Enter the additional guest’s name in the provided field.
To stay consistent with other reservations, enter the name in the format Last Name, First Name. There is only one field for both.
4. The added guest name will display in Reservation Search, the Arrival List, and on printed folios.
5. The address information for the extra guests remains the same as the primary guest in Folio A.
Still need help with this topic?
Ask Yourself:
- Did I open the Guest Account screen?
- Did I select Folio B, C, or D and set it to “Name Only”?
- Did I enter the additional guest’s name correctly?
Support May Ask You:
- Which reservation are you adding the extra guest to?
- Which folio (B, C, or D) did you select as “Name Only”?
- Can you provide a screenshot of the Guest Account screen showing the added name?
Related Articles
Remove an Extra Folio (Cloud) 🎥
? Watch Video If you’ve assigned an extra folio to a reservation (Name Only or Incidental) and no charges have been posted to it, you can remove it via the Guest Account tools. This action cleans up unused folios. Path: Front Office > Reservations > ...Add an Incidental Folio to a Reservation (Cloud) 🎥
? Watch Video Sometimes a guest wants their incidental charges—like meals, bar tabs, or extra services—kept separate from their room and tax charges. VM Cloud makes this possible by setting up an incidental folio (usually Folio B) within the ...Add Res (Individual Reservation) – Every Field Explained (Cloud) 🎥
? Watch Video The Add Res form is the most complete way to create and manage an individual reservation in VM Cloud. While BookRes is designed for speed, capturing only the essential information (guest name, rate, room type, etc.) to create a ...Add a Package to an Individual Reservation (Cloud)
Packages in VM Cloud bundle room rates with additional services, such as breakfast, parking, or activity fees, making it easy to sell combined offers in a single reservation. This article explains how to add a package to an individual reservation so ...Add an Add-On to a Reservation (Cloud)
An add-on is an extra charge applied to a reservation for additional services—like pet fees, cribs, or in-room safes. VM Cloud allows you to add up to two add-ons per reservation directly from the reservation screen, making it easy to bill guests for ...