Setup/Update a User Maintenance Notification Level Email (MOP)
This article explains how Maintenance task notification levels work in MOP and how to configure them for users. Maintenance tasks in MOP are assigned an Notification Level, which is separate from the task Priority. This Notification Level determines which users receive notifications when a Maintenance task is created, based on their configured notification level.
How Maintenance Task Notifications Work
- Each Maintenance task is assigned a Notification Level
- Notification Levels are separate from task Priority
- Users receive notifications for Maintenance tasks that match their assigned notification level or higher
This ensures that urgent or critical maintenance issues are surfaced to the appropriate staff without over-notifying others.
Accessing User Notification Settings
Path: Administration > Identity Management > Users
Configuring a User’s Notification Level
1. Locate the user you want to update and click the gear icon next to the user.
2. Click on "Edit".
3. Remain on the User Information tab.
4. Ensure the user has a unique phone number and a unique email address (Both are required for notifications.)
5. Go to the "Notification Level" section and select the correct level to assign the user.
6. Scroll to the Notification Level section.
7. Select the appropriate notification level for the user.
8. Click "Save".
Users will only receive Maintenance notifications for tasks with an Importance Level equal to or higher than their assigned notification level.
If a user does not have a unique phone number or email address, notifications may not be delivered correctly.
Still Need Help With This Topic?
Ask Yourself:
- Does the Maintenance task have the correct Notification Level?
- Is the user’s notification level set appropriately?
- Does the user have a unique email and phone number?
- Was the profile saved after making changes?
Support May Ask You:
- Which Maintenance task notification level is being used?
- What notification level is assigned to the user?
- Is the user receiving notifications for other tasks?
- Are contact details entered correctly?