Setup/Update a User Maintenance Notification Level Email (MOP 2.0)

Setup/Update a User Maintenance Notification Level Email (MOP 2.0)


When a Maintenance task is created, it is assigned an importance level (separate from the Priority level). This importance level will trigger notifications for any users set up with that level or higher.
Path: Administration > Identity Management > Users

1. Click on the icon featuring a wheel on the left-hand side next to the user to deactivate.



2. Click on "Edit".



3. Stay on the "User Information" tab.



4. First, make sure that a unique phone number and email is added to the user profile.



5. Go to the "Notification Level" section and select the correct level to assign the user.



6. Click "Save".



    • Related Articles

    • Edit a User Profile (MOP 2.0)

      You can use the User Management area to update staff information, change roles and permissions, or deactivate a user. Follow the steps below to confidently edit a user profile and keep your system up to date. Step-by-Step Instructions Path: ...
    • Steps to Complete Before MOP 2.0 Go-Live

      Before your official go-live, there are key setup tasks you should complete to ensure your staff can use MOP smoothly from day one. These include readying devices, adding users, verifying login access, and familiarizing your team with MOP resources. ...
    • Printable Guides (MOP 2.0)

      We provide downloadable PDF guides covering key features and workflows in MOP 2.0. These printable guides are ideal for sharing in training sessions, posting at workstations, or carrying in the field — enabling quick reference without needing to log ...
    • Update my existing MOP Hotel Profile (MOP 2.0)

      Most system settings in MOP are standardized across properties. However, you can still add rooms or locations, update room types, and customize certain status terms by making edits to your hotel profile. Below are the supported updates and how to ...
    • MOP Overview

      Introducing MOP — the housekeeping and maintenance platform that streamlines daily operations, automates routine tasks, and strengthens team coordination. Accessible on any phone or laptop with no downloads required, MOP brings hotel automation to a ...