SynXis 2Way Interface Detailed (Cloud)
The interface is divided in 7 sections:
- SynXis (Setups)
- Communication Settings
- Push Service Configuration (only for HTNG format)
- Seasons
- Room Type
- Room Allocations
- Interface Tools
SynXis (Setups)
This section, located at the top right of the page, will vary based on whether the interface is operating under the OTA or HTNG format:
- Property ID: This is the Visual Matrix property ID.
- City Ledger dropdown: This function specifies which CL account will automatically be selected for central billed reservations.
- Max GDS Days: This should always be set to 365, as SynXis does not authorize syncs over 365 days.
- Username/Password: see below.
The "Interface Specification" will define whether the interface operates under OTA or HTNG format.
If the interface operates under OTA only, only one username and password will be required. If the interface operates under HTNG, an additional HTNG username and password will be required.
Also, if the interface operates under HTNG, an additional "Push Service Configuration" setting will display as shown below.
Communication Settings
OTA Format
The OTA format involves Visual Matrix sending periodic update requests to SynXis and does not support two-way reservation integration.
- OTA Availability/Rates/Inventory: The URL where Visual Matrix sends the information.
- OTA Booking Retrieve URL: The URL from which new reservations are retrieved.
- BR interval (in minutes): The interval between each reservation retrieval request from Visual Matrix.
- Hold Policy: This establishes the default hold time for any non-guaranteed reservations received through the 2-way interface.
- Pay All Travel Agent Commission: Enable this option to indicate that the hotel will cover travel agent commissions for reservations booked through CRS. This should typically be checked if the property directly handles commission payments to travel agents, although it has minimal impact.
- Sync Rates Nightly: Enable this option to sync all rates in Visual Matrix during the night audit. Be aware that this feature can extend the duration of the audit if there are many rates.
- Sync Status Nightly: Enable this option to sync all restrictions in Visual Matrix during the night audit. Be aware that this feature can extend the duration of the audit if there are many restrictions.
- Update Market Segment at Check-In: ??
- Market Segment/Referral Method/Reason for Stay: Any reservation that comes through with a Rate Plan not mapped in Visual Matrix will be assigned to this segment. The same policy applies to Rack Reservations.
- Room Type: This is the room type Visual Matrix will select if it cannot match the room type provided with the reservation.
HTNG Format
The HTNG format does not send update requests for reservations. Any new reservation received by SynXis from an OTA is instantly forwarded to Visual Matrix. This format also supports two-way integration for reservation information.
- OTA Availability/Rates/Inventory: The URL where Visual Matrix sends the information.
- OTA Booking Retrieve URL: The URL from which new reservations are retrieved.
- HTNG URL: The URL where Visual Matrix syncs all local reservations.
- BR Interval: This field is not used under the HTNG format.
- Hold Policy: This establishes the default hold time for any non-guaranteed reservations received through the 2-way interface.
- Pay All Travel Agent Commission: Enable this option to indicate that the hotel will cover travel agent commissions for reservations booked through CRS.
- Sync Rates Nightly: Enable this option to sync all rates in Visual Matrix during the night audit. Be aware that this feature can extend the duration of the audit if there are many rates. While the feature is available for flexibility, we recommend keeping it OFF in most cases, as nightly syncing is typically not needed.
- Sync Status Nightly: Enable this option to sync all restrictions in Visual Matrix during the night audit. Be aware that this feature can extend the duration of the audit if there are many restrictions.
- Update Market Segment at Check-In: When enabled, this feature updates a reservation’s market segment at the time of check-in based on the current rate plan mapping in the interface. This ensures accuracy in cases where the segment mapping may have changed between the time the reservation was originally booked and the guest’s arrival.
- Market Segment/Referral Method/Reason for Stay: Any reservation that comes through with a Rate Plan not mapped in Visual Matrix will be assigned to this segment. The same policy applies to Rack Reservations.
- Room Type: This is the room type Visual Matrix will select if it cannot match the room type provided with the reservation.
- Enable Enhanced Two-Way: Activate this option to synchronize all local reservations with SynXis.
- Sync Groups with SynXis: This option enables automatic two-way synchronization of group reservations between Visual Matrix PMS and SynXis CRS, eliminating the need for manual linking. This ensures that room allocations, pricing, and booking details stay accurate and consistent across both systems, saving time and reducing errors.
- Enable Loyalty Program: Activate this option to enhance a loyalty program through SynXis. The loyalty program interface must first be enabled and set up.
Seasons
Tier Type and Tier Level
Those fields have to be set up as "Tiered" and "0".
- Choosing Tiered will send whatever the going rate is for a particular date, whether it's Base or Tier 1 - 9. The Tier Level column does nothing when Tiered is selected.
- Choosing Fixed will always send whatever Tier is selected in the Tier Level column. If 1 is selected, the interface will always send Tier 1 rates regardless of whatever the current rate may be in VM.
WD/WE Confirm - WD/WE CXL
Those are mere artifacts; they are not communicated to the channel manager in any manner. Although they need to be set, they do not have any practical impact because the channel manager does not support them. As a result, there is a default value, but it holds no significance.
Reopen
This will reopen the inventory online if rooms become available again. Choosing "No" will leave the inventory closed once it has been sold out, even if rooms become available after.
Room Type
This section includes three pieces of information:
- # Rooms: Indicates the number of rooms available per room type. Any changes made in VM that affect this total will automatically update here.
- # Close: Represents the threshold number of rooms remaining that will prompt the interface to close online inventory.
- Threshold: Specifies the number of rooms at which Visual Matrix begins reporting real-time inventory updates to your Channel Manager (see example below).
Threshold Examples:
If the number is at "0", then Visual Matrix will always report in real-time inventory to your Channel Manager.
If the number is at "3", then only when the inventory of the room type in Visual Matrix is at "3", it will start to update the inventory to your Channel Manager.
Room Allocations
This section facilitates the communication of Rate Plans and configuration of online Guaranteed (Gtd) and Cancellation (Cxl) policies. If a Rate Plan requires a specific Gtd and Cxl policy online, it can be configured here.
The "# Alloc" field allows the hotel to allocate a specified number of rooms per Rate Plan, with the total number of rooms allocated by default.
Some Rate Plans may not be updated directly from Visual Matrix if they are managed through your Channel Manager. For further details, please contact your Revenue Manager.
Interface Tools
There are 4 tools available: Rate Plan Setup, Room Type Setup, Availability, and View Logs.
Rate Plan Setup
This tool is used to map rate plans created in Visual Matrix to those in your channel manager, ensuring that online reservations are correctly assigned to the appropriate rate plan in the PMS.
Room Type Setup
This tool is used to map room types created in Visual Matrix to those in your channel manager, ensuring that online reservations are correctly assigned to the appropriate room types in the PMS.
Availability
This tool allows you to manually close or open your inventory instantly.
This screen is composed of 2 tabs: "Product Level" and "Room Type Level".
The "Product Level" tab is designed for setting restrictions such as MLOS, CTA, and Hard Close. Learn more...
The "Room Type Level" tab solely displays auto-closed days, which occur when the system closes a room type due to overbooking. This tab is view-only and cannot be modified.
View Logs
This page displays all communication between the Channel Manager and the PMS. Each exchange is shown in two parts: an inbound message (from the Channel Manager to the PMS) and an outbound message (from the PMS to the Channel Manager). This allows you to easily track and verify the flow of information between the two systems.
Related Article(s)
Related Articles
Windsurfer 2Way Interface Detailed (Cloud)
Path: Management > Interfaces > All Interfaces > Windsurfer The interface is divided in 6 sections: - Windsurfer (Setups) - Communication Settings - Seasons - Room Type - Room Allocations - Interface Tools Windsurfer (Setups) This section, located at ...Best Western 2Way Interface Detailed (BW) (Cloud)
Access to certain sections is restricted for hotel staff, as some areas are exclusively available to Visual Matrix technicians. Path: Management > Interfaces > All Interfaces > Central Res BW2/Best Western 2 Way. The interface is composed of 6 ...Retrieve a Reservation from Member Web (BW) (Cloud)
Occasionally, reservations created via the Best Western CRS or a third-party system fail to appear automatically in Visual Matrix due to synchronization issues. When that happens, you can manually retrieve the reservation using its CRS or third-party ...Create a New Group Block (Cloud) 🎥
? Watch Video When you need to reserve blocks of rooms for a group event—like a wedding, meeting, or tour—use a Group Block in Visual Matrix Cloud. Creating a group block lets you define the group’s details, guarantee terms, deposit, room ...Add Res (Individual Reservation) – Every Field Explained (Cloud) 🎥
? Watch Video The Add Res form is the most complete way to create and manage an individual reservation in VM Cloud. While BookRes is designed for speed, capturing only the essential information (guest name, rate, room type, etc.) to create a ...