SynXis 2Way Interface Detailed (Cloud)
The interface is divided in 7 sections:
- SynXis (Setups)
- Communication Settings
- Push Service Configuration (only for HTNG format)
- Seasons
- Room Type
- Room Allocations
- Interface Tools
SynXis (Setups)
This section, located at the top right of the page, will vary based on whether the interface is operating under the OTA or HTNG format:
- Property ID: This is the Visual Matrix property ID.
- City Ledger dropdown: This function specifies which CL account will automatically be selected for central billed reservations.
- Max GDS Days: This should always be set to 365, as SynXis does not authorize syncs over 365 days.
- Username/Password: see below.
The "Interface Specification" will definie whether the interface operates under OTA or HTNG format.
If the interface operates under OTA only, only one username and password will be required. If the interface operates under HTNG, an additional HTNG username and password will be required.
Also, if the interface operates under HTNG, an additional "Push Service Configuration" setting will display as shown below.
Communcation Settings
OTA Format
The OTA format involves Visual Matrix sending periodic update requests to SynXis and does not support two-way reservation integration.
- OTA Availability/Rates/Inventory: The URL where Visual Matrix sends the information.
- OTA Booking Retrieve URL: The URL from which new reservations are retrieved.
- BR interval (in minutes): The interval between each reservation retrieval request from Visual Matrix.
- Hold Policy: This establishes the default hold time for any non-guaranteed reservations received through the 2-way interface.
- Pay All Travel Agent Commission: Enable this option to indicate that the hotel will cover travel agent commissions for reservations booked through CRS. This should typically be checked if the property directly handles commission payments to travel agents, although it has minimal impact.
- Sync Rates Nightly: Enable this option to sync all rates in Visual Matrix during the night audit. Be aware that this feature can extend the duration of the audit if there are many rates.
- Market Segment/Referral Method/Reason for Stay: Any reservation that comes through with a Rate Plan not mapped in Visual Matrix will be assigned to this segment. The same policy applies to Rack Reservations.
- Room Type: This is the room type Visual Matrix will select if it cannot match the room type provided with the reservation.
HTNG Format
The HTNG format does not send update requests for reservations. Any new reservation received by SynXis from an OTA is instantly forwarded to Visual Matrix. This format also supports two-way integration for reservation information.
- OTA Availability/Rates/Inventory: The URL where Visual Matrix sends the information.
- OTA Booking Retrieve URL: The URL from which new reservations are retrieved.
- HTNG URL: The URL where Visual Matrix syncs all local reservations.
- BR Interval: This field is not used under the HTNG format.
- Hold Policy: This establishes the default hold time for any non-guaranteed reservations received through the 2-way interface.
- Pay All Travel Agent Commission: Enable this option to indicate that the hotel will cover travel agent commissions for reservations booked through CRS.
- Sync Rates Nightly: Enable this option to sync all rates in Visual Matrix during the night audit. Be aware that this feature can extend the duration of the audit if there are many rates.
- Market Segment/Referral Method/Reason for Stay: Any reservation that comes through with a Rate Plan not mapped in Visual Matrix will be assigned to this segment. The same policy applies to Rack Reservations.
- Room Type: This is the room type Visual Matrix will select if it cannot match the room type provided with the reservation.
- Enable Enhanced Two-Way: Activate this option to synchronize all local reservations with SynXis.
- Enable Loyalty Program: Activate this option to enhance a loyalty program through SynXis. The loyalty program interface must first be enabled and set up.
Seasons
This section will show the rates seasons created in Management > Rates > Seasons. This is where the Guarantee and Cancellation policies for those periods are also set up and sent to SynXis.
- Start Date/End Date: Those dates are the season's start and end set up in Management.
- Tier Type/Tier Level: Tiered or Fixed.
- (DEFAULT) Choosing Tiered will send whatever the going rate is for a particular date, whether it's Base or Tier 1 - 9. The Tier Level column does nothing when Tiered is selected.
- Choosing Fixed will always send whatever Tier is selected in the Tier Level column. If 1 is selected, the interface will always send Tier 1 rates regardless of whatever the current rate may be in VM.
- WD Confirm/WE Confirm: This represents the standard Guarantee Policy synchronized online, with only "Fullpay" available for selection.
- WD Cxl/WE Cxl: This indicates the general Cancellation Policy synchronized online, with only "6 PM" available for selection.
- Reopen: Selecting "Yes" will reopen the inventory online if rooms become available again. Choosing "No" will keep the inventory closed once it has been sold out, even if rooms become available afterward.
Room Type
This section includes three pieces of information:
- # Rooms: Indicates the number of rooms available per room type. Any changes made in VM that affect this total will automatically update here.
- # Close: Represents the threshold number of rooms remaining that will prompt the interface to close online inventory.
- Threshold: Specifies the number of rooms at which Visual Matrix begins reporting real-time inventory updates to your Channel Manager (see example below).
Threshold Examples:
If the number is at "0", then Visual Matrix will always report in real-time inventory to your Channel Manager.
If the number is at "3", then only when the inventory of the room type in Visual Matrix is at "3", it will start to update the inventory to your Channel Manager.
Room Allocations
This section facilitates the communication of Rate Plans and configuration of online Guaranteed (Gtd) and Cancellation (Cxl) policies. If a Rate Plan requires a specific Gtd and Cxl policy online, it can be configured here.
The "# Alloc" field allows the hotel to allocate a specified number of rooms per Rate Plan, with the total number of rooms allocated by default.
Some Rate Plans may not be updated directly from Visual Matrix if they are managed through your Channel Manager. For further details, please contact your Revenue Manager.
Interface Tools
There are 4 tools available: Rate Plan Setup, Room Type Setup, Availability, and View Logs.
Rate Plan Setup
This tool is used to map rate plans created in Visual Matrix to those in your channel manager, ensuring that online reservations are correctly assigned to the appropriate rate plan in the PMS.
Room Type Setup
This tool is used to map room types created in Visual Matrix to those in your channel manager, ensuring that online reservations are correctly assigned to the appropriate room types in the PMS.
Availability
This tool allows you to manually close or open your inventory instantly.
View Logs
This tool gives you access to all (logs) communication between Visual Matrix and SynXis Channel Manager.
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