The Availability in Front Office is Incorrect (Desktop)

The Availability in Front Office is Incorrect (Desktop)


On occasion, the Availability screen might reflect an inaccurate total on either the overall or individual room count. Sometimes this inaccuracy is caused when an individual reservation or even group allocation has canceled, dropped, or picked up and the availability screen didn't update fully.
You can Rebuild the Res Matrix to quickly make sure that the Availability is in fact reporting accurate totals or not. If it was not, they will correct themselves once the rebuild is complete.

If the Rebuild Res Matrix did not resolve your issue, please open a ticket with our Client Experience team.

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