View Credit Card Number in Reservation (Cloud)

View Credit Card Number in Reservation (Cloud)

The reservation form in VM Cloud allows users to view the tokenized credit card used for payment—when needed. In the Payment Info section, clicking the pencil icon leads to a secure window where authorized users can view the full credit card token. This token (not the actual card number) can still be used for transactions, while protecting sensitive card data in compliance with PCI standards.
Path: Front Office > Reservations > Search > Open a Reservation

Instructions

1. Access Payment Info: Ensure Payment Method is set to Credit Card.
2. Open Credit Card Details: Click the pencil icon next to Payment Method to open the Credit Card – Save Info window.



3. Click View to see the listed card(s).



4. Select the card and click View again in the Credit Card Authorizations window to reveal the full token number. Click OK to close.

Info
Only one token number can be viewed at a time. To see another, close and reopen the window.

4. Click OK to close, or Cancel to exit without viewing. 

Info
Token Usage Note
Each manual entry or swipe creates a new token line, even if it's the same card.
The revealed token is not the actual card number—it is a secure alias used during transactions.

Still need help with this topic?

Ask Yourself:
- Is Payment Method set to Credit Card?
- Do I have permissions to access the card token?
- Am I able to click "View" and access the token details?

Support May Ask You:
- Which reservation are you using (confirmation number)?
- What permission or role level you have—is the token button visible?
- Are you seeing the token or is nothing appearing?
- Can you share a screenshot of the Payment Info and Save Info window?

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