Save Credit Card Without Authorization (Cloud) 🎥
For non-guaranteed reservations, it's often best practice to save a guest's credit card token instead of authorizing it immediately. This protects against premature charges and enhances the guest check-in experience. VM Cloud supports a three-step card lifecycle: save the card, authorize when needed, and finally, charge it upon completion of the stay.
Path: Front Office > Reservations > Search > Open the reservation
Instructions
1. Select Credit Card Payment: In the reservation, go to Payment Method, select Credit Card.
2. Enter or Capture the Card: Use a pinpad (swipe, chip, or tap) or manually input the card number into the system.
3. Click Accept: Tokenization by Gateway. The card is securely tokenized via your payment gateway and stored in VM Cloud.
Some gateways may not display chip/tap options during token-only saves.
4. Once the card is tokenized, the OK button becomes available. Click it to close the window and return to the reservation.
If you click Auth instead of Accept, the next option will be Authorize, which will immediately run a credit card authorization.
Still need help with this topic?
Ask Yourself:
- Did I select “Credit Card” and click “Accept”?
- Did I use the pinpad or manually enter the card number?
- Is the card tokenized without triggering an authorization?
Support May Ask You:
- Which reservation are you using?
- Did the card appear in Payment Info with a token?
- Are you using a pinpad or manual entry?
- Do you want to save the card without initiating authorization?