Visual Matrix Security Collection
Security is a shared responsibility. Visual Matrix provides the tools and safeguards you need to protect your PMS, but every property must also take active steps to reduce risks from fraud, phishing, and unauthorized access.
This collection brings together all of our security-related articles. Use them as your property’s guide to prevention, safe practices, and incident response.
Articles in This Collection
Start here. A roadmap to the four key areas of PMS security, why they matter in hospitality, and how to find the right guidance for your role.
Day-to-day habits for every user: strong passwords, regular changes, no shared accounts, phishing awareness, and quarterly reminders.
Manager-level settings that strengthen your PMS: Multi-Factor Authentication (MFA), refund thresholds, processor protections, IP restrictions, and account reviews.
How to confirm you are dealing with a legitimate Visual Matrix technician, the only tools we use for remote access, and how to spot impersonation scams.
A step-by-step checklist for what to do if unauthorized access is suspected: contacting police, engaging IT, reviewing logs, resetting accounts, and notifying insurance or brand support.
How to Use This Collection
All Staff → Begin with Core Security Best Practices.
Managers → Focus on Enhanced PMS Safeguards and Responding to a Security Incident.
Everyone → Read Working with Visual Matrix Support Safely to avoid scams.
Return to the Overview anytime you need a refresher or want to share this guide with a new employee.
Related Articles
Visual Matrix Security Overview
Security is at the core of everything we do at Visual Matrix. From protecting guest data to preventing fraud, keeping your PMS secure requires a partnership between our technology safeguards and your property’s daily practices. Every hotel faces the ...**Glossary and Common Acronyms (Index) - Visual Matrix PMS
1-10 A B C D E F G H I K L M N O P R S T U V W X Y Z 1-10 1099 The 1099 form is used to report to the US government income earned by travel agents as commissions, and income earned by owners of hotel condo units after any deductions but before any ...Working with Visual Matrix Support Safely
Visual Matrix technicians may occasionally need remote access to your hotel computer to provide assistance. Knowing how legitimate support works — and how to spot fraudulent attempts — is essential to protecting your property from social engineering ...FAQ - PMS Safety & Security
Security in the hospitality industry is more than a best practice — it’s a vital guardrail for your guests, your staff, and your property’s operations. At Visual Matrix PMS, we build in robust safeguards to protect your system, but the strongest ...Core Security Best Practices
Strong security starts with the basics. Every property using Visual Matrix should ensure that all staff members follow these best practices every day. These habits create the first line of defense against fraud, phishing, and unauthorized access. Use ...