Zero Balance Shows at Check-In (Cloud)
Visual Matrix is configured to secure the entire cost of a stay, including any additional or incidental charges set up in the credit card interface, if applicable.
During the check-in process, Visual Matrix will typically display the full amount required for this security hold. However, there may be instances where the remaining amount displayed shows as $0. In such cases, it's essential to understand how to proceed to complete the check-in.
The remaining amount is not at $0 - Classic check-in
In a typical individual reservation check-in scenario with no advance deposit and not associated with a group, the remaining amount to be secured will include the total cost of the stay (Room and Tax) and any additional charges, such as a Pet Fee, if applicable.
If a specific credit card incidental amount has been configured, this amount will be added to the remaining balance for authorization when the "Credit Card" option is selected as the Method of Payment during the check-in process.
The amount to authorize can always be changed by clicking on the Modify button in the next credit card processing window after you click OK.
The remaining amount is at $0 because of an Advance Deposit
In different scenarios, the check-in process varies as follows:
A. If only an Advance Deposit has been posted, the prepaid amount will be the initial amount displayed, and the "Remaining" balance will be $0. In such cases, you can proceed with the check-in as a cash payment, as no further payment will be required.
B. If an incidental amount has been configured, this amount will be shown when selecting "Credit Card" as the Method of Payment.
C. If additional charges, such as an Extra, have been added, these will be included in the "Remaining" amount. You can find details regarding this amount in the Rate Information or Activities section, if any additional charges were applied.
The remaining amount is at $0 because the reservation is part of a Group
None: Each individual reservation within the group will pay its own bill.
Room & Tax: The group will cover the cost of all room and tax charges, while any incidentals will be paid by each individual reservation.
All Charges: The group will pay for all charges, including room, tax, and incidentals.
If you encounter a situation where the "Remaining" balance is $0, and there is no Advance Deposit, it indicates that the reservation is part of a group where the group will cover the expenses. To confirm this information, follow these steps:
1. Go to the "Stay Details" section and check the right column for the group name.
2. Navigate to the "Guarantee & Confirmation" section, and on the left, look for the "Guarantee Type" to verify the group's payment arrangement.
3. You are free to complete the check-in under "Cash" and take the guest credit card on a B Folio is it is needed for any incidentals.
If the reservation Guarantee Type is RM & TAX, then Visual Matrix has already set up Folio A as Room and Tax type and Folio B as Incidentals type.
If, in the end, you want to Save the guest's credit card on the reservation, click here.
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