What to do if your Shift4 Credit Card batch did not Settle

What to do if your Shift4 Credit Card batch did not Settle


Open a ticket on the Support portal. Your ticket will be at the critical priority level.
If you are using VM Desktop PMS, we will need to get a copy of your database. As we will need the most recent backup, if your issue happens during the weekend, someone will contact you the following Monday or later if it is a holiday.
Visual Matrix works with several Gateway platforms, any details is important. A technician will contact you to take care of the issue.

Make sure you do mention those information in the ticket:
- name of your processor/gateway.
- date(s) the batch(es) did not settle.
- if you saw any error, if so, please add it to the ticket. Even better if you have a screenshot.

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