Elavon
**FAQ - Elavon
Why are we experiencing timeout issues with our pinpad? Timeout issues can occur when the timeout setting in Fortis is set too short. For example, if a pinpad is configured with a 30-second timeout, it may complete the authorization in Fortis but ...
Elavon Error: 158 = E2E_Switch_Line_Down
This message is not something Visual Matrix can resolve. Please contact Elavon Support ((866) 265-6225). This Elavon error will appear in place of the pin pad asking for the card to be entered. This message means that Elavon is in the process of a ...
**Elavon - Infos & Best Practices
Visual Matrix PMS is the tool you are using to communicate with your gateway but Visual Matrix is not processing your credit card transactions. Visual Matrix communicates with Elavon. Elavon Contact Phone: (866) 265-6225 Elavon Error Page (scroll ...
Preparation before switching to Elavon EMV
When will the switch happen? Visual Matrix and Elavon have scheduled and confirmed a date and time to take the EMV interface "live" at your property. In order to ensure a smooth transition to the new EMV Credit Card Interface, please review this ...
What to do if your Elavon Credit Card batch did not Settle
Open a ticket on the Support portal. Your ticket will be at the critical priority level. If you are using VM Desktop PMS, we will need to get a copy of your database. As we will need the most recent backup, if your issue happens during the weekend, ...