Staying Secure with Visual Matrix
Responding to a Security Incident
Even with strong safeguards in place, incidents can still happen. Quick and decisive action is the best way to minimize damage, protect guest data, and restore secure operations. Use this checklist if you suspect an unauthorized user has accessed ...
Working with Visual Matrix Support Safely
Visual Matrix technicians may occasionally need remote access to your hotel computer to provide assistance. Knowing how legitimate support works — and how to spot fraudulent attempts — is essential to protecting your property from social engineering ...
Enhanced PMS Safeguards
Beyond daily best practices, Visual Matrix includes powerful security features that managers can configure to protect their property from fraud and unauthorized access. Enabling and monitoring these safeguards creates multiple layers of defense ...
Core Security Best Practices
Strong security starts with the basics. Every property using Visual Matrix should ensure that all staff members follow these best practices every day. These habits create the first line of defense against fraud, phishing, and unauthorized access. Use ...
Visual Matrix Security Collection
Security is a shared responsibility. Visual Matrix provides the tools and safeguards you need to protect your PMS, but every property must also take active steps to reduce risks from fraud, phishing, and unauthorized access. This collection brings ...
Visual Matrix Security Overview
Security is at the core of everything we do at Visual Matrix. From protecting guest data to preventing fraud, keeping your PMS secure requires a partnership between our technology safeguards and your property’s daily practices. Every hotel faces the ...