Credit Card
Is there a way to go and view credit card transactions, both autheractions and charged? I've had a couple of guest show on their bank statements charges from the hotel that doesn't show up in their folio. One guest checked out weeks ago and there was
New online client payment portal launches January 1st!
Welcome to Easy Payments! We're launching a NEW client payment portal that makes managing and paying VM invoices a breeze. Watch for a special email on January 1 with a link and details. Customers on autopay will not need to take any action.
Side Hustles
Can we add side hustles here? I know many of you have other businesses that could be shared here.. I’d love to know how I can support you all in your additional businesses..
New user? Post your first message and say Hello to the Community!
Warm welcome from the Visual Matrix Community! Let us know who you are and where you work... and/or whatever you want :-)
Apply Now to Join the 2025 Visual Matrix Client Advisory Board!
Join the Visual Matrix Client Advisory Board (CAB) for 2025 to gain early access to new features, share ideas with fellow hoteliers, and collaborate directly with our product team to shape the future of Visual Matrix. Clients can Apply by December 31st
We're committed to helping protect the industry we love
Our Commitment to Combat Human Trafficking in Hospitality Human trafficking impacts vulnerable populations globally, with the hospitality industry often facing this issue firsthand. Visual Matrix is dedicated to raising awareness and supporting anti-trafficking
Unlock a wealth of knowledge with these tools for success
At Visual Matrix, accessibility is paramount. We're dedicated to ensuring that knowledge is readily available to everyone, whenever they need it, and at their own pace, empowering users to effortlessly navigate and master Visual Matrix applications through
Have you met Porter? You're In-App Learning and Announcements Guide in VM Cloud!
SEE THE VIDEO ONLINE
Lastest articles in the PMS Knowledge Base
Check out the latest additions to the knowledge base for some new articles! Update a Room Condition from Room Rack (Cloud) Set a Room Out-of-Order and Back in Order from Room Rack (Cloud) Room Rack Reservations Options (Cloud) Filter the Rooms Display
Breakfast Schaffer
I have recently bought some schaffer's for our breakfast area, but I would like to know if they our br and standard approved .
Win a cozy Visual Matrix hoodie for this Fall!
If you like what we are doing so far please consider leaving us a review on Hotel Tech Report. It only takes three minutes, and you’ll be entered in to win our popular and cozy VM hoodie. Please be sure to VERIFY your review to make it count. CLICK TO
Introducing the VM Shine Sweepstakes!
The VM Shine Sweepstakes aligns with International Housekeepers Week to honor the dedicated work of housekeepers. It's our appreciation gesture. One fortunate housekeeper will receive diamond earrings. You can also nominate your housekeeping team to win
Train new staff fast with Empower U!
Graduates of our new online university can hit the ground running on Visual Matrix. Your hotel staff can choose between individual courses or entire course bundles. Click here to see how it works!
Try our new MOP savings calculator!
See how much you could save on labor costs when you use our mobile operating platform. MOP gives your housekeeping and maintenance staff the tools to work faster and better while on-the-go. It practically pays for itself! Calculate your savings toda
Is your staff safe?
Hotel staff who work alone in rooms are vulnerable to criminal activity, including human trafficking and forced labor. The panic button built into our mobile operating platform – MOP – can help protect them from harm. With one-touch on their mobile device,
Your Security is Our Priority
Due to the recent rise of cybersecurity threats, know that our team has your safety as our top priority. With only one method to connect remotely to your hotel computer, our staff will never ask for any sensitive data putting you or your guests at risk.
See You on the Road in 2023!
We’re really looking forward to all the events on our calendar this year and being able to visit our awesome hotelier community in person. To see what’s on our calendar, click below and plan to stop by, or maybe we will even see you there! Click for our
Web Integration or API?
We are researching reservation systems and a requirement we have is for guests to be able to book a room through our own web site. I see that our own web site would bet set up as a "booking engine". However, I can't seem to find any documentation regarding
Review how you did this year with the VM PMS and MOP reports page
The reports page for VM PMS and VM MOP provides you with a great overview of what worked this year and what needs a little work. Make sure to check your numbers and make the appropriate adjustments now before 2022 is locked in. VM PMS Reports Page MOP
See what Georgine Muntz, Visual Matrix CEO, has to say as she looks back on 2022.
Visual Matrix CEO Georgine Muntz, talks about her top 5 highlights as she looks back on an amazing year with Visual Matrix and MOP. Click here to read her highlights.
MOP Measures Total Square Footage Worked
With our Mobile Operating Platform (MOP), you can automatically track the square footage that employees cover while working – a requirement by some cities and states to protect workers. The MOP special features include the ability to: Set up the total
New! Online Savings Calculator Launches on visualmatrix.com
Check it out! We just launched a new savings calculator on our website. You can find it here. The calculator helps to explain the time and money hotels could save by using our PMS and fully integrated mobile operating platform (MOP). Hopefully, you already
Visual Matrix Goes Fully Mobile, Expanding Platform Capabilities
Visual Matrix goes fully mobile by integrating with MOP Housekeeping Management System. The first direct integration in the industry. Click here to read more.
Guest package add ons
So when switching to visual matrix system, what kind of package add-ons do you think a hotel should offer?
Visual Matrix leads the charge for collaboration as the path to innovation, profitability and great guest experience
Is a new era of collaboration on the way for hotels and hotel companies? It would be a big change from the singularly competitive thinking of hotels in the past, but Visual Matrix CEO Georgine Muntz makes a compelling argument in a new thought piece on
Training Videos and Bundles
Are the new training videos and bundles available in other languages? I am looking through and not seeing any options besides English.
Visual Matrix offers a roadmap to a better guest journey in the new PhocusWire article
In a new thought leadership article featured on PhocusWire, the comprehensive daily news companion for travel, tourism, and the hospitality industry, Visual Matrix CEO Georgine Muntz reveals how hotels can use tech to foster human connection – the driving
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Cybersecurity Awareness: Perfecting Passwords and PINs
Do you know what happens when we are rushed, behind, and a bit overwhelmed (like Suchi R, VM’s CIO who meant to send this out a week ago)? We don’t slow down enough to really take security seriously. Sometimes this means we get a little careless and reuse
Security Reminder and Best Practices
At Visual Matrix, we value the security of every client hotel. Here are some security reminders and best practices to keep in mind when working with our team. 1. Our staff only uses Zoho Assist for support. We never use TeamViewer. Support requests are
Visual Matrix supports Cybersecurity Awareness Month
Cybersecurity is vital to protecting your data, your organization, and the systems and networks you rely on, like Visual Matrix. Everyone has a part to play in preventing cyber attacks, so each week in October we’ll be focusing on basic security best
Visual Matrix welcomes Fortis, our newest integration partner
Meet our newest integration partner for payments. With Fortis, you can provide guests with more payment choices and streamline your operational processes, like reconciliation, by eliminating double entry recording of payments at the front desk. Read Press
See who the lucky Shine Sweepstakes winners are!
We’re excited to announce the winners of the Shine Sweepstakes in the first-ever issue of our new MOP Tip Sheet. Click below to sign up! You’ll be able to see who won, plus you’ll get handy tips and insights about our mobile operating platform every month.
There is only ONE MORE DAY to enter our Shine Sweepstakes!
We’re giving away a pair of diamond earrings and all-new Fire 7 Tablets with 3 free months of MOP!! One lucky housekeeper will win a pair of diamond 💎earrings. And you can enter to win Fire 7 Tablets and MOP for your team! For more information on how
Looking for small, easy housekeeping and maintenance routines to improve your guest experience?
Check out these MOP Tips and Tricks to add easy routines for a big impact.
Upcoming Webinar: All About VM Support
We’ve introduced so many new support resources this year, like Chat, VM Community, and VM University, we thought you’d appreciate a quick overview of all the ways to make the most of your VM solutions. Please share this sign-up link with your whole team.
Introducing VM Shine Sweepstakes!
The new VM Shine Sweepstakes coincides with International Housekeepers Week to celebrate all the hard work housekeepers do day in and day out. The sweepstakes is our way to show our appreciation and celebrate their awesomeness. Click below for all the
NEW! VM’s role-specific onboarding guide for new staff
Follow the steps in the guide to get new employees up and running as one of the team and on Visual Matrix in record time. View the onboarding guide.
VM University now hosts all courses for VM Cloud and VM Desktop!
Whether you are a VM Cloud or a VM Desktop user, you will find courses for every section of the PMS. Learn how Visual Matrix works and how you can make the best of it. More courses are coming!
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