Check-In a "Do Not Rent" Guest (Cloud)
When a guest has been flagged as “Do Not Rent,” standard check-in is blocked by default. If a reservation still exists for such a guest, a warning pop-up appears during check-in to ensure staff are aware of the restriction. This protects property policy, helps prevent unauthorized rentals, and ensures accountability. If you choose to override, a bypass is recorded in the Reservation Modification Log, including which user approved it.
Path: Dashboard > Arrivals > Open the Reservation > Start the Check-In
Instructions
1. If a reservation exists for a guest flagged as “Do Not Rent,” a warning pop-up will appear when attempting check-in. You’ll be able to choose to Proceed with Check-In (override the “Do Not Rent” status) or Return to the Reservation (to modify or cancel).
This pop-up must be acknowledged before you can continue check-in, reminding you that the guest profile is marked “Do Not Rent".
2. If you proceed with check-in despite the “Do Not Rent” status, Visual Matrix records a bypass in the Reservation Modification Log (“Res Mod Log”). The entry will name the user who approved it, helping maintain an auditable trail.
Still Need Help With This Topic?
Ask Yourself:
- Is the guest’s profile marked “Do Not Rent” in Guest Profiler?
- Is there an open reservation for a guest with that status?
- Did the warning pop-up appear when you attempted to check in the guest?
- Did you choose to proceed or return to the reservation?
- After proceeding, does the Reservation Modification Log show the bypass and the user name?
Support May Ask You:
- Who is the guest, and which user profile has “Do Not Rent” flagged?
- What is the reservation number and/or the guest name?
- What user account did you use for check-in (role, permissions)?
- Did you click “Proceed with Check-In” or “Return to Reservation”?
- Can you provide a screenshot of the warning pop-up?
- Is there an entry in Res Mod Log? If yes, what does it show (username, date/time)?
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