Add a "Do Not Rent" (DNR) Status to a Guest Profile (Cloud)
Managing guest behavior sometimes requires restricting future stays for specific individuals. Visual Matrix Cloud allows you to apply a Do Not Rent (DNR) status to a guest profile, alerting staff whenever a reservation or check-in is attempted for that guest. These system warnings help prevent accidental bookings and ensure the front desk is aware of the restriction before allowing the stay to proceed.
To modify the Guest Profile Type directly from a reservation, the reservation status must be Hold (HLD), Guaranteed (GTD), or Checked-In (IN). Guest Type changes are not allowed for Checked-Out or Canceled reservations. If the reservation is in one of these statuses, update the Guest Type directly in the Guest Profile instead.
Path: Sales and Marketing > Guest Profiler > Search the Guest Profile to Update
Instructions
The Do Not Rent (DNR) status can be applied either from the Guest Profiler in Sales & Marketing or directly from a reservation when updating the guest’s profile information. Once assigned, the system will display warning messages when staff attempt to create a reservation or check in that guest.
1. Scroll to the Marketing Information section, and locate the Guest Type field.
2. Select Do Not Rent from the dropdown list.
3. Click Save. The guest profile is now marked with the Do Not Rent status.
System Warnings for Do Not Rent Guests
Applying a Do Not Rent (DNR) status does more than simply mark the guest profile. Visual Matrix Cloud actively alerts staff during key steps of the reservation process to ensure the restriction is visible.
1. Reservation Warning
If a reservation is created using a guest profile marked Do Not Rent, a confirmation message appears before the reservation can be completed.
If a reservation is created using a guest profile marked Do Not Rent, a confirmation message appears before the reservation can be completed.
The warning appears when the system scans or re-evaluates the guest name against existing guest profiles. If the name has already been processed during reservation creation, the warning may not appear again unless the guest name is modified or the system performs another profile match.
2. Check-In Warning
If a reservation is created despite the Do Not Rent status in the guest profile, a second warning appears during the check-in process. This pop-up alerts staff to the guest’s status and requires confirmation before the check-in can proceed. Users can choose to continue with the check-in or return to the reservation.
3. Reservation Modification Log Tracking
If staff continue with the reservation or check-in despite the warning, the action is recorded in the Reservation Modification Log (Res Mod Log) along with the user who approved the action.
The Do Not Rent status does not automatically prevent reservations. Instead, it displays warning messages that must be acknowledged before the reservation or check-in can proceed.
Important: Guest Profile Matching
The Do Not Rent (DNR) warning appears when the reservation is linked to a matching guest profile. If a reservation is created online and the guest name does not match an existing profile exactly—such as when there is a spelling variation—the system may not automatically detect the DNR status.
When reviewing reservations, staff should confirm that the reservation is linked to the correct guest profile to ensure the appropriate warnings appear.
Still Need Help With This Topic?
Ask Yourself:
- Did I open the correct guest profile in Guest Profiler?
- Did I change the Guest Type to Do Not Rent?
- Did I click Save after applying the status?
- Am I expecting the system to block reservations instead of displaying warnings?
Support May Ask You:
- Which guest profile are you trying to update?
- What Guest Type is currently assigned to the profile?
- What warning message appears when creating or checking in the reservation?
- Was the reservation created before the Do Not Rent status was applied?
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