Guests
Maximizing Guest Profile Efficiency (Cloud)
Guest profiles play an important role in maintaining accurate guest records and delivering personalized service. When guest profiles are properly maintained, staff can quickly identify returning guests, review stay history, and apply designations ...
Update the Guest Type List (Cloud)
Guest Types allow you to categorize guest profiles with labels such as VIP, Member, Corporate, or Do Not Rent. These designations help staff quickly recognize special guest statuses and provide appropriate service when working with reservations and ...
Merge Duplicate Guest Profiles (Cloud) 🎥
? Watch Video Duplicate guest profiles are commonly created when a new reservation is entered without first checking for an existing guest profile. Over time, these duplicates can lead to inconsistent guest information, missed history, or inaccurate ...
Add a "VIP" Status to a Guest Profile (Cloud)
Recognizing returning or high-value guests is an important part of delivering personalized service. Visual Matrix Cloud allows you to assign a VIP status to a guest profile so staff can easily identify guests who may require special attention, ...
Add a "Do Not Rent" (DNR) Status to a Guest Profile (Cloud)
Managing guest behavior sometimes requires restricting future stays for specific individuals. Visual Matrix Cloud allows you to apply a Do Not Rent (DNR) status to a guest profile, alerting staff whenever a reservation or check-in is attempted for ...