Create a Reservation for a "Do Not Rent" Guest (Cloud)
Even when a guest is flagged as 'Do Not Rent' in the system, you may still need to create a reservation for them in rare circumstances. Visual Matrix will warn you—but still allow the booking. This guide explains what to expect and how to avoid accidental overrides.
Overview
What the "Do Not Rent" Flag Means
When a guest profile is marked Do Not Rent, VM Cloud displays a pop-up warning during reservation or check-in—but it doesn’t outright block the booking.
How Visual Matrix Warns You
If you attempt to reserve for a “Do Not Rent” guest, a confirmation pop-up appears first, prompting you to acknowledge before proceeding—prompting awareness and compliance.
This status doesn’t block reservation—only triggers a warning.
After entering the guest’s name, don’t use Add New—select an existing profile. Creating a new one may bypass the ‘Do Not Rent’ warning and cause duplicate records.
Best Practices
- Always select an existing profile to preserve flags and avoid mistakes.
- Train staff to recognize and respect “Do Not Rent” statuses.
- Keep guest profiles clean—avoid duplicates.
Still need help with this topic?
Ask Yourself:
- Am I aware of the purpose of a “Do Not Rent” reservation?
- Did I select the correct “Do Not Rent” option in the PMS?
- Am I clear that these reservations are for tracking purposes only, not guest stays?
Support May Ask You:
- Which guest or situation required a Do Not Rent reservation?
- Did you apply the correct Do Not Rent status to the reservation?
- Are you expecting this reservation to behave like a regular booking?
- What issue are you seeing when trying to save or reference this reservation?
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