Check Out an Individual Folio (Desktop) 🎥
🎥 Watch Video
Path: Front Office > Cashiering > Guest Account > In-House Guests
If the guest has more than one folio (incidentals), each folio needs to be at 0 before Folio A is checked out. If every folio is balanced, checking out Folio A will check out every other folio.
1. Locate the incidental folio of the room and click on it to open it.
2. If the balance is not zero, select View to open the incidental folio and balance the folio.
If you are alerted that the B folio does not exist, there is no need to create one, skip to checking out the A folio Additionally, if all incidental/sub folios (B, C, or D) are already balanced to zero, you can skip to checking out the A folio.
If you check out the A folio and there is still a balance on one of the other folios, only folio A will be checked out (not even the secondary folios at $0.00), leaving every other folio to be checked out individually.
3. Go to Folio A and click View to open it.
4. Balance the A folio by processing payment, if it has not yet been done.
5. Select Check Out on the left
If the method of payment is a credit card and the check out is on the scheduled day, going straight to Check Out will post the authorized amount as payment automatically.
If the check out happen with another method of payment or earlier than the schedule departure date, the payment has to be posted manually before processing to the check out.
Require assistance with that article?
What is the confirmation number?
What is the status of the reservation? checked in? canceled? pending arrival?
What is the issue? (in detail if you can)
Are you getting an error? If so, what is the error?
Providing responses to the following questions in your ticket could expedite your resolution.