Complete a Room Attendant (Process) Inspection (MOP)

Complete a Room Attendant (Process) Inspection (MOP)

A Room Attendant (Process) Inspection is used to evaluate and guide room attendants while they perform cleaning tasks. This inspection ensures:
  1. Cleaning standards are followed
  2. Rooms meet quality expectations
  3. Staff performance is properly assessed
Two types of inspections are available:
  1. Refresh (light cleaning)
  2. Full Clean (complete service)

Path: Dashboard/Home Page > Process Inspection

Add a Process Inspection

1. Select Room -Choose the room number assigned for cleaning.


2. Select Room Attendant - Select the room attendant being evaluated


3. Select Inspection Type - Choose the task type:
  1. Refresh (light cleaning)
  2. Full Clean (complete cleaning)
Info
Refresh - Light service including: Tidying the room, Replacing towels and toiletries (Ideal for shorter stays)
Full Clean - Full service including: Changing linens, Cleaning bathroom, Vacuuming and dusting (Used for check-ins or deep cleaning)


4. Begin Inspection - Once the checklist appears:
  1. The room attendant begins cleaning
  2. The inspection process starts simultaneously

Inspection Types & Scoring

Refresh Inspection

Checklist Details (29 points across categories):
  1. Preparation
  2. Decontamination
  3. Bathroom (start & finish)
  4. Bed
  5. Floors
  6. Additional tasks
  7. Process & cleaning points


Scoring System (Belt Classification)
This inspection employs a scoring system wherein each step must be verified to attain the highest score. Any unchecked boxes deduct points and consequently affect the final score classification, which is structured as "belts":
  1. 0–3 missed steps: Green Belt
  2. 4–6 missed steps: Yellow Belt
  3. 7+ missed steps: Fail

Notes
Belt certification within the process inspection, including brown and black belts, is an integral aspect of a MOP feature.

Special Option: Extreme Contamination

  1. Used for severe cleaning or safety issues
  2. Indicates conditions outside normal cleaning standards
  3. Automatically results in inspection failure


Full Clean Inspection

Checklist Details (40 points across categories):
  1. Preparation
  2. Entering room
  3. Evaluation & preparation
  4. Bathroom
  5. Bedroom
  6. Finish
  7. Cleaning points


Scoring System
This inspection is a pass or fail, which employs a scoring system wherein each step must be verified to attain the highest score. Any unchecked boxes deduct points and consequently affect the final score:
  1. 0–6 missed steps: Pass
  2. 7+ missed steps: Fail


Automatic Failure Conditions

The following selections will result in automatic failure:
  1. Failure to check door locks / window locks / door viewer
  2. Extreme Contamination
  3. Failure to open and check drawers
Each of these adds 7 missed points to the inspection score


Notes
  1. All checklist items must be verified for the highest score
  2. Missed steps directly impact final results
  3. Inspections are performed in real-time during cleaning
  4. Use Extreme Contamination only in serious situations
  5. Belt classifications are part of a broader performance system

Still Need Help With This Topic?

Ask Yourself
  1. Did I select the correct room and attendant?
  2. Did I choose the correct inspection type (Refresh vs Full Clean)?
  3. Are all checklist items being completed?
  4. Did any automatic failure conditions apply?
  5. Is the scoring outcome expected?
Support May Ask You
  1. What type of inspection are you performing?
  2. How many steps were missed?
  3. Was Extreme Contamination selected?
  4. Which checklist items were not completed?
  5. Can you provide a screenshot of the inspection results?

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