Complete a Room Attendant Inspection (2.0)
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Add a Process Inspection
1. Select the room number that the room attendant you are inspecting will be responsible for cleaning.
2. Select the room attendant you will be inspecting.
3. Select the task that you will be inspecting: a "Refresh" or a "Full Clean". Each task will display a tailored checklist for your inspection.
A "Refresh" is known as a lighter cleaning service for guest rooms, focusing on tidying up and replenishing essentials like towels and toiletries. It does not involve a full room overhaul and is suitable for guests with shorter stays or those who prefer a less extensive cleaning service.
A "Full Clean," or "Complete Service," involves a thorough cleaning of the guest room, including tasks like changing bed linens, dusting, vacuuming, bathroom cleaning, and amenity restocking. It is a comprehensive and time-consuming process, ensuring a fresh and fully serviced room for incoming guests during check-ins.
4. Upon the checklist's appearance, the room attendant may commence her tasks, triggering the inspection process.
The "Refresh" Checklist
The "Refresh" checklist comprises 29 points divided into nine categories: preparation, decontamination, bathroom start, bed, bathroom finish, floors, optional additional tasks, room attendant process, and cleaning points.
This inspection employs a scoring system wherein each step must be verified to attain the highest score. Any unchecked boxes deduct points and consequently affect the final score classification, which is structured as "belts":
- 0 to 3 missed steps result in a Green Belt classification.
- 4 to 6 missed steps lead to a Yellow Belt classification.
- 7 and more missed steps indicate an inspection failure.
Belt certification within the process inspection, including brown and black belts, is an integral aspect of a MOP feature elucidated in its dedicated article (pending).
The "Extreme Contamination" option is typically selected in extraordinary and severe situations that deviate from regular cleaning protocols. Its core function is to promptly identify and address instances where the guest room's cleanliness and safety are significantly compromised. Activating this option leads to an automatic failure in the inspection process, with 7 points added to the total missed scoring.
The "Full Clean" Checklist
The "Full Clean" checklist comprises 40 points divided into seven categories: preparation, entering the guest room, evaluate and prepare, bathroom, bedroom, finish, and cleaning points.
This inspection is a pass or fail which employs a scoring system wherein each step must be verified to attain the highest score. Any unchecked boxes deduct points and consequently affect the final score:
- 0 to 6 missed steps result in a Pass.
- 7 and more missed steps result in a Fail.
There are three specific reasons that can trigger an automatic failure during the inspection process: "Failure to check door locks/window locks and door viewer," "Extreme Contamination," or "Failure to open and check the drawers." These options are categorized as exceptional and severe situations that deviate from standard cleaning procedures. Selecting any of these options results in an automatic inspection failure, and 7 points are added to the total missed scoring.
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