Complete a Work Order (Cloud) 🎥
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When a maintenance task has been finished, the associated work order must be completed in Visual Matrix Cloud to update its status, record resolution details, and release any affected room or area from out-of-service status. Completing work orders ensures maintenance activities are tracked through resolution, supports accurate reporting, and keeps room availability and operational workflows aligned. Work orders can be completed from multiple areas of Visual Matrix Cloud, including the Maintenance menu and directly from the Front Office Room Rack.
Path: Maintenance > Work Orders > Search
Work orders completed in Visual Matrix Cloud are managed independently from requests submitted through the VM Mobile Operating Platform (MOP). MOP requests are tracked separately and do not automatically update Cloud work orders.
Instructions
1. Locate the work order you want to complete. (If needed, you can use filters such as status, room number, or common area, assigned associate, or date range to help find it.)
Detailed instructions for locating work orders are covered in the Search a Work Order (Cloud) article.
2. From the Toolbox on the right side of the screen, click Complete Work Order. A new window opens.
3. Select the engineer or maintenance associate who completed the work.
Only users assigned to the Engineering department with an active user account will appear in this list.
4. Enter any related cost, if applicable.
5. Click Save to complete the work order.
After a work order is marked as completed, the information saved cannot be updated or modified.
Still Need Help With This Topic?
Ask Yourself:
- Have you selected the correct work order from the search results?
- Did you click Complete Work Order from the Toolbox before entering completion details?
- Did you select the correct engineer or maintenance associate?
- Have you reviewed all cost fields before saving?
- Are you aware that completed work orders cannot be edited afterward?
Support May Ask You:
- Which work order you were attempting to complete
- Whether the work order was completed from Maintenance or the Front Office Room Rack
- Who was selected as the completed-by associate
- What labor, material, or miscellaneous costs were entered
- When the work order was marked as completed
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