Create a New Work Order (Cloud) 🎥
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Maintenance work orders allow properties to track, assign, and resolve facility and room issues—from routine repairs to urgent fixes—within Visual Matrix Cloud. Creating a work order establishes a documented task, assigns responsibility, and captures important details such as affected areas and requester information. This process supports efficient maintenance workflow, improves accountability, and helps control costs associated with facility upkeep. Creating work orders is typically done by maintenance coordinators or managers whenever an issue is identified that requires attention. Work orders can be created from multiple areas of Visual Matrix Cloud, including the Maintenance menu and directly from the Front Office Room Rack.
Path: Maintenance > Work Orders > New Work Order
Work orders can be created directly in Visual Matrix Cloud. Maintenance issues may also be reported and managed separately through the VM Mobile Operating Platform (MOP), which allows staff to submit requests from a mobile device. Work orders created in Visual Matrix Cloud and requests submitted through MOP are not connected or synchronized. Each system manages its own entries independently.
Instructions
1. In the Work Order form, select either a Room Number or a Common Area Location for the work order.
Selecting a value in one field will automatically disable (grey out) the other, since a work order can apply to only one location type at a time.
2. Select the date range during which the room or common area should be taken out of service.
If the room or area should not be placed out of order, enter today’s date in both date fields.
3. In the Referred By field, select who requested the work order (for example, Guest or Staff).
4. In the Maintenance Item field, choose the appropriate item that best describes the issue.
5. Select the associate (maintenance technician) assigned to complete the task.
6. In the Referral Comment field, enter any notes related to who reported the issue or how it was identified.
7. In the Work Order Details field, enter specific instructions or details for the maintenance technician completing the work.
8. Upload a photo from your computer.
9. Click the green Save icon (floppy disk) to save the work order (or click the X to cancel if you do not want to save).
Still Need Help With This Topic?
Ask Yourself:
- Have you selected the correct room number or common area?
- Are the outage dates correct for the work order?
- Did you include all relevant details and assign the appropriate technician?
- Did you upload a photo if it clarifies the issue?
Support May Ask You:
- Which room number or common area the work order applies to
- What maintenance item was selected
- Who was assigned and whether comments or images were included
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