Computer System Requirements
VM Cloud PMS
Basic Requirements
REQUIREMENTS | DEFINITION |
CPU | Quad-Core Intel i5 or higher |
Memory | 8Gb or higher (16Gb for the first server/broker station) |
Operating System | Windows 10 is required for the main station (broker).
Other systems may be supported for other stations, such as Chromebooks, Mac iOS, ... |
Networking | High-Speed*, low latency network, and internet access required.
* To be considered high speed, your download speed should be higher than 25Mbps standard, ranging from 100 to 1,000 Mbps.
A secondary internet connection such as a 4G cellular service is recommended in case of an internet outage. |
Peripheral Equipment
PERIPHERAL | DEFINITION |
Software and Printing | Google Chrome browser required
Software to read and print PDF files is required |
Speakers | Required for online web training |
Credit Card Readers | EMV Readers required for EMV interface (purchases through EMV provider) |
Multi-Port Serial Device | Serial/USB device to connect any serial interface (PBX, Call Accounting or Voicemail) - Available through Visual Matrix |
About the Cloud
All important data regarding your hotel will be stored inside the VM Cloud environment, which is hosted within the Microsoft Azure platform.
The only software required to be installed directly at the hotel is our “VM Cloud Broker” software/service, which simply relays connectivity messages between our VM Cloud system and your local hardware interfaces, including your EMV terminals, telephone system, or restaurant point-of-sale system.
The VM Cloud Broker is a very small Windows Service that has been designed to run on the Windows 10 platform and does not require the extra licensing fees of Windows Server.
If you or your IT personnel have any questions about this recommendation against Windows Server, please feel free to contact our Support for further information.
VM Desktop PMS
REQUIREMENTS | DEFINITION |
CPU | Quad-Core Intel i5 or higher |
Memory | 8Gb or higher (16Gb for the Device Server) |
Operating System | Windows 10 is required on every station
Server operating systems are not recommended |
Mass Storage Device | VM Desktop requires 60 GB free space - SSD recommended |
Networking
| Secured wired ethernet required. |

Windows Servers or Virtual Servers are not recommended
Peripheral Equipment
PERIPHERAL | DEFINITION |
Printer | Any laser Windows compatible printer with 32Mb memory |
Speakers | Required for online web training |
UPS (Batter Power Backup)
| Uninterruptible power supply recommended
|
Backup | External HDD/SSD 80+ GB (USB or Network attached) |
| EMV Readers required for EMV interface (purchased through EMV provider) |
Multi-Port Serial Device | Serial/USB device to connect any serial interface (PBX, Call Accounting or Voicemail) - Available through Visual Matrix
|
| High-speed (20 Mbits down/20 Mbits up), low-latency network and internet access required for support and various interfaces |
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