Computer System Requirements
VM Cloud PMS
Quad-Core Intel i5 or higher
8Gb or higher (16Gb for the first server/broker station)
Windows 10 is required for the main station (broker).
Other systems may be supported for other stations, such as Chromebooks, Mac iOS, ...
High-Speed*, low latency network, and internet access required.
* To be considered high speed, your download speed should be higher than 25Mbps standard, ranging from 100 to 1,000 Mbps.
A secondary internet connection such as a 4G cellular service is recommended in case of an internet outage.
Software and Printing
Google Chrome browser required
Software to read and print PDF files is required
Required for online web training
Credit Card Readers
EMV Readers required for EMV interface (purchases through EMV provider)
Multi-Port Serial Device
Serial/USB device to connect any serial interface (PBX, Call Accounting or Voicemail) - Available through Visual Matrix
About the Cloud
All important data regarding your hotel will be stored inside the VM Cloud environment, which is hosted within the Microsoft Azure platform.
The only software required to be installed directly at the hotel is our “VM Cloud Broker” software/service, which simply relays connectivity messages between our VM Cloud system and your local hardware interfaces, including your EMV terminals, telephone system, or restaurant point-of-sale system.
The VM Cloud Broker is a very small Windows Service that has been designed to run on the Windows 10 platform and does not require the extra licensing fees of Windows Server.
If you or your IT personnel have any questions about this recommendation against Windows Server, please feel free to contact our Support for further information.
VM Desktop PMS
|CPU||Quad-Core Intel i5 or higher|
|Memory||8Gb or higher (16Gb for the Device Server)|
Windows 10 is required on every station
Server operating systems are not recommended
Mass Storage Device
VM Desktop requires 60 GB free space - SSD recommended
|Networking||Secured wired ethernet required.|
Windows Servers or Virtual Servers are not recommended
Any laser Windows compatible printer with 32Mb memory
|Speakers||Required for online web training|
UPS (Batter Power Backup)
Uninterruptible power supply recommended
External HDD/SSD 80+ GB (USB or Network attached)
EMV Readers required for EMV interface (purchased through EMV provider)
|Multi-Port Serial Device||Serial/USB device to connect any serial interface (PBX, Call Accounting or Voicemail) - Available through Visual Matrix|
High-speed (20 Mbits down/20 Mbits up), low-latency network and internet access required for support and various interfaces
Desktop Server is Down
We understand the difficult and frustrating situation that you are in. However, it is important to understand that if your server is really down, this will not likely be a quick and easy issue to resolve. We cannot create a temporary server, and we ...
Migrating from Desktop to Cloud: What to Know and to Expect!
In this article, we are going to overview the main differences between VM Desktop and VM Cloud. We will show where to find in the Cloud what you are used to finding on the Desktop. We will also do a quick overview of some new features that are only ...
The Guest Credit Card was swiped over the OTA Virtual Credit Card
It happens! But don't panic, the original credit card you need to use is still on file! This can occasionally happen during the check-in process. Instead of doing the check-in with the virtual credit card and going onto Folio B to save the guest's ...
How to Save a document in PDF by default instead of printing it
Visual Matrix does not have any print settings. Whether you are on VM Desktop or VM Cloud, the default settings for printers on your computer will be what Visual Matrix will follow. If you're on a Mac computer, when you start to print a document, it ...
Browse from Computer to Computer
Browsing from computer to computer is trying to reach a computer on your network from another one. Open the Start menu, type Run and hit enter. Browsing can be done using the Name or the IP of the computer that needs to be reached on the same ...