Computer System Requirements

Computer System Requirements

VM Cloud PMS - Basic & Peripheral Requirements

Basic Requirements

Quad-Core Intel i5 or higher
8Gb or higher (16Gb for the first server/broker station)
Operating System
Windows 10 is required for the main station (broker).
Other systems may be supported for other stations, such as Chromebooks, Mac iOS, ...
High-Speed*, low latency network, and internet access required.
*To be considered high speed, your download speed should be higher than 25Mbps standard, ranging from 100 to 1,000 Mbps.
A secondary internet connection such as a 4G cellular service is recommended in case of an internet outage.

Peripheral Equipment

Software and Printing
Google Chrome browser required
Software to read and print PDF files is required
Required for online web training
Credit Card Readers
EMV Readers required for EMV interface (purchases through EMV provider)
Multi-Port Serial Device
Serial/USB device to connect any serial interface (PBX, Call Accounting or Voicemail) - Available through Visual Matrix

About the Cloud
All important data regarding your hotel will be stored inside the VM Cloud environment, which is hosted within the Microsoft Azure platform.
The only software required to be installed directly at the hotel is our “VM Cloud Broker” software/service, which simply relays connectivity messages between our VM Cloud system and your local hardware interfaces, including your EMV terminals, telephone system, or restaurant point-of-sale system.
The VM Cloud Broker is a very small Windows Service that has been designed to run on the Windows 10 platform and does not require the extra licensing fees of Windows Server.
If you or your IT personnel have any questions about this recommendation against Windows Server, please feel free to contact our Support for further information.

VM Cloud PMS - General Recommendations

- Operating System: Ensure the front desk computer is running a compatible operating system, such as Windows, macOS, or a specific Linux distribution as required by the PMS. Note that a Windows computer will be required to run the "Visual Matrix Device Broker Service".
- Web Browser: Use a modern and supported web browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Ensure that the browser is regularly updated.
- RAM (Memory): Have sufficient RAM to run the web browser and the PMS efficiently. Typically, 8GB or more is recommended.
- Processor: Use a reasonably fast processor (CPU) to handle web-based PMS tasks without significant lag. A multi-core processor is ideal.
- Storage: Ensure adequate storage space for caching and storing temporary files. SSDs (Solid-State Drives) are preferred for faster data access.
- Screen Resolution: The computer should have a screen with a minimum resolution that can display the PMS interface comfortably. A resolution of 1366x768 pixels or higher is common.
- Network Connectivity: Maintain a stable and high-speed internet connection to access the cloud-based PMS without interruptions. Wired Ethernet is highly preferred.
- Security Software: Install and regularly update antivirus and anti-malware software to protect the computer from security threats.
- Firewall: Enable or configure the computer's firewall to ensure network security and prevent unauthorized access.
- Browser Plugins: Keep browser plugins, extensions, and add-ons to a minimum, as excessive plugins can slow down browser performance.
- JavaScript: Ensure that JavaScript is enabled in the web browser, some interfaces rely on JavaScript for functionality.
- Pop-Up Blocker: Adjust pop-up blocker settings to allow pop-ups from the PMS website, as certain features may open in new windows.
- Cookies: Enable cookies in the browser settings to allow the PMS to store session information and user preferences.
- Java Runtime Environment (JRE): Ensure that the required version of Java is installed and up to date.

VM Desktop PMS - Basic & Peripheral Requirements

Basic Requirements

CPUQuad-Core Intel i5 or higher
Memory8Gb or higher (16Gb for the Device Server)
Operating System
Windows 10 is required on every station
Server operating systems are not recommended
Mass Storage Device

VM Desktop requires 60 GB free space - SSD recommended

Secured wired ethernet required.
Windows Servers or Virtual Servers are not recommended

Peripheral Equipment

Any laser Windows compatible printer with 32Mb memory
SpeakersRequired for online web training
UPS (Batter Power Backup)
Uninterruptible power supply recommended

External HDD/SSD 80+ GB (USB or Network attached)

Credit Card Readers

EMV Readers required for EMV interface (purchased through EMV provider)

Multi-Port Serial DeviceSerial/USB device to connect any serial interface (PBX, Call Accounting or Voicemail) - Available through Visual Matrix

Internet Requirements

High-speed (20 Mbits down/20 Mbits up), low-latency network and internet access required for support and various interfaces

Require assistance with that article?

- One or all pcs are having this issue? 
- Server, client or cloud pc? If Cloud, is it the broker pc? 
- Any recent changes to network or PC configurations?
- When did this start?
- Any specific errors to note?
Providing responses to the following questions in your ticket could expedite your resolution.

    • Related Articles

    • Windows Requirements since 2019 - Expired Products!

      Since January 14, 2020, Microsoft ceased to support several of its products, including Windows 7, Windows Server 2008, and Windows Server 2011. When a software provider ceases support of a product, that product is no longer usable within a ...
    • Browse from Computer to Computer

      Browsing from computer to computer is trying to reach a computer on your network from another one. Open the Start menu, type Run and hit enter. Browsing can be done using the Name or the IP of the computer that needs to be reached on the same ...
    • Simple Habits to Keep your Computer Running Smoothly

      "Can you please Restart your Computer" How many times do we hear that when we call technical support of any kind? But surprisingly, it does really help! In this article, you will find first the reasons for restarting regularly and how to keep Windows ...
    • Find the Name of a Computer

      Open File Explorer Do a right-click on This PC and choose Properties. You will get to the About window and in Device Specification, you will find the Device Name.
    • Find the IP of a Computer

      Click on the Start Menu and type Cmd on your keyboard or in the Search field. Open the Cmd Window, and type IPCONFIG > Enter