Create a New Alert Task (MOP 2.0)

Create a New Alert Task (MOP 2.0)


An Alert Task is used to report important issues such as maintenance problems, guest concerns, safety alerts, or operational incidents. Alerts can be created by:
  1. Room Attendants (from within an active task)
  2. Users with access to the Alerts section
This ensures that issues are reported, tracked, and resolved quickly.

When to Create an Alert Task

Create an alert when:
  1. A guest reports an issue or concern
  2. Something is broken or needs immediate attention
  3. A safety-related issue is identified
  4. An incident needs to be documented and followed up on

Create a New Alert Task

Path: Dashboard > Alerts

1.  Add a New Alert - Click "Add Alert" to begin creating a new alert task.


2. Select Location - Choose where the alert is related to:
  1. A Room Number, or
  2. A Property Location (public or operational area)


3. Select Alert Type - Choose the appropriate Alert Type from the list.
  1. If the correct option is not available, select "See Notes" and describe the issue in the Notes field
Notes
The Lost & Found feature is now managed separately and is no longer handled through Alert Tasks.


4.  Set Priority - Select the task Priority:
  1. High – Displays at the top of the assignee list and is highlighted
  2. Medium
  3. Low
Priority helps determine how urgently the alert should be addressed.


5.  Add Notes and/or Pictures - Use the Notes field to provide detailed information about the issue. You can also:
  1. Upload images using "New Image(s)"
  2. Add photos from your phone or computer
Clear notes and images help ensure faster and more accurate resolution.


6.  Save the Alert - Click Save to create the alert task.
The alert is now logged and can be assigned, tracked, and completed.


Notes
Alerts can be created by multiple user roles depending on permissions
Always provide clear details and images when possible
Lost & Found items should not be reported as alerts
Priority impacts how quickly the alert is addressed

Still Need Help With This Topic?

Ask Yourself
  1. Did I select the correct location (room or area)?
  2. Did I choose the correct alert type?
  3. Did I set the appropriate priority level?
  4. Did I include clear notes and images?
Support May Ask You
  1. What is your Site ID?
  2. What alert type are you creating?
  3. What location is the alert tied to?
  4. Can you provide a screenshot of the alert?

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