Create a New Alert Task (2.0)

Create a New Alert Task (2.0)

An alert task covers a range of issues, such as broken items, guest complaints, and lost and found items. It can be reported by anyone. Room attendants can report alerts from within an ongoing task, while individuals with access to the "Alert" section can report them directly from there.
Path: Dashboard > Alerts

1. Click on "Add Alert".

2. Choose either the room number or the property location to which the alert is related.

3. Select the "Alert Type". If the reason is not in the list, select "See Notes" and udelize the "Notes" field below.

4. Choose the task's Priority (High, Medium, or Low). A high prority task will show at the top of the assignee list in red.

5. Use the "Notes" field to add any information useful to the completion of the task. As well you can udelize the "New Image(s)" option to add photos from your computer or phone.

6. Click "Save" to complete the creation.

    • Related Articles

    • Create/Add a New Task (2.0)

      A "task" refers to a specific job or activity that needs to be performed to maintain the facility or provide service to guests. These tasks are typically related to the core functions of each department: - In housekeeping, tasks include cleaning ...
    • Create an Alert (1.0)

      Alerts are tasks that can be created by anyone for any area showing in the application. Path: Alert 1. Select the Room or Area. 2. Choose the type of Alert: Broken Items, Guest Issues, Lost and Found, Missing Items, Need to Order, Pet in the Room, ...
    • Create a Customized Task (2.0)

      When initiating a task in Visual Matrix, whether it pertains to housekeeping, maintenance, or front desk operations, you're presented with the choice of picking from a catalog of predefined tasks. While the majority of these tasks are ...
    • Create/Add a Task (1.0)

      "Add Task" allows specific housekeeping-related tasks to be entered for the room selected. Except Room Attendant, anyone else can all assign tasks in MOP. Path: Add Task Any field with an asterisk (*) is mandatory. 1. Select the room number or area ...
    • Create a New User (2.0)

      If you are integrated with Visual Matrix PMS, please be aware that any new users will be automatically imported into MOP during the next import process. You will then only need to finalize their profiles from this point. Path: Administration > ...