Discount Code/Rate Plans Overview (PMS)
A discount code or rate plan is a specific identifier or category used in hotel or property management systems (PMS) to apply discounts or special pricing to reservations. These codes or plans can be created by the property itself or obtained from external sources such as channel managers or online travel agencies (OTAs). They are typically associated with certain parameters or conditions, such as stay dates, room types, or booking channels, and are used to offer discounted rates to guests when making reservations.
Rate Plans Setup
Visual Matrix provides three types of discount codes:
- Percentage Discount: This type allows you to apply a percentage discount to the applicable rack rate at the moment of reservation. For example, if the rack rate for a room is $100 and you apply a 10% percentage discount, the guest will be charged $90.
- Flat Discount: With this type, you can apply a fixed amount discount to the applicable rack rate at the moment of reservation. For instance, if the rack rate for a room is $100 and you apply a $20 flat discount, the guest will be charged $80.
- Exception/Fixed Discount: This option does not involve a percentage or flat discount but applies a specific rate, overriding the current pricing. It allows you to set a fixed rate for the reservation, regardless of the rack rate or other discounts.
You will find an separate article for each setup in the knowledge base:
Rate Plans Mapping
For your online channels to recognize the same rate plans, they must be created both in your Channel Manager and in your OTA's Channel. Once this step is completed, you'll need to complete a mapping (click here if you are a BW property) in Visual Matrix to ensure that the rate plans associated with your online reservations are recognized by the system. If you are still using the Visual Matrix PMS Desktop version, please submit your mapping request through a ticket.
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