Edit a User Profile (MOP)

Edit a User Profile (MOP)

You can use the User Management area to update staff information, change roles and permissions, or deactivate a user. Follow the steps below to confidently edit a user profile and keep your system up to date.

Step-by-Step Instructions

Path: Administration > Identity Management > Users

Alert
If you change a user’s role, they should log out and back in to apply the new permissions.

Still Need Help With This Topic?

Ask Yourself:
  • Did I click the gear icon and then Edit for the correct user?
  • Did I make all required changes in the User Information or Roles section?
  • Did I click Save and verify the changes took effect?
  • If I changed a user’s role or department, did I confirm their new permissions are correct?
Support May Ask You:
  • Which property ID and user account were you editing?
  • What changes did you make (fields updated, roles changed)?
  • Did you receive any error when clicking Save?
  • Which browser and device did you use?

Create a New User 
Deactivate a User 
Cannot Save an Employee Profile 

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