Edit a User Profile (MOP)
You can use the User Management area to update staff information, change roles and permissions, or deactivate a user. Follow the steps below to confidently edit a user profile and keep your system up to date.
Step-by-Step Instructions
Path: Administration > Identity Management > Users
If you change a user’s role, they should log out and back in to apply the new permissions.
Still Need Help With This Topic?
Ask Yourself:
- Did I click the gear icon and then Edit for the correct user?
- Did I make all required changes in the User Information or Roles section?
- Did I click Save and verify the changes took effect?
- If I changed a user’s role or department, did I confirm their new permissions are correct?
Support May Ask You:
- Which property ID and user account were you editing?
- What changes did you make (fields updated, roles changed)?
- Did you receive any error when clicking Save?
- Which browser and device did you use?