FAQ - Front Office / Cashiering
Why are taxes no longer being charged to long-term reservations that have been staying for almost a month?
Check the tax settings for long-term stays in your system. These settings can be found under Management > Property Settings > Taxes.
Check the tax settings for long-term stays in your system. These settings can be found under Management > Property Settings > Taxes.
How can I quickly print all folios for today’s departures?
Use the Pre-Print Departing Folios tool located under Front Office > Cashiering > Guest Account. Select Pre-Print Departing Folios from the Toolbox.
Use the Pre-Print Departing Folios tool located under Front Office > Cashiering > Guest Account. Select Pre-Print Departing Folios from the Toolbox.
Can Visual Matrix automatically email folios to guests at checkout?
No, Visual Matrix does not automatically send folios via email upon guest checkout or post-checkout. The feature in Management > Forms is designed to send a Thank You letter, not a folio.
No, Visual Matrix does not automatically send folios via email upon guest checkout or post-checkout. The feature in Management > Forms is designed to send a Thank You letter, not a folio.
However, the Pre-Print Departing Folios tool does send folios via email under certain conditions:
- Folios are emailed if an email address is on file.
- Folios are printed if no email address is provided.
- Folios remain inactive for guests with rate privacy.
- Express Check-Outs send folios only for zero-balance departures scheduled for the same day.
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