FAQ - Management / Discount Codes/Rate Plans
How do I assign a discount code or rate plan to a reservation?
There are two ways to assign a discount code or rate plan to a reservation:
- Directly in the Reservation: Add the discount code or rate plan in the "Rate Information" section of the reservation.
- Through a Company Profile: Assign the discount code or rate plan to a Company profile. Once set, it will automatically apply to any reservation linked to that Company. When the Company is selected in the reservation, the discount code or rate plan will be applied automatically.
Is it possible to link a discount code to a City Ledger Account?
No, it is not possible to link a discount code or rate plan directly to a City Ledger account. However, you can set up an override rate for a City Ledger account to apply specific pricing automatically.
For BW Properties
It’s recommended to set up a dedicated BW FX City Ledger account to handle guest folios for stays booked with points until the brand processes the credit. Configure this City Ledger account with the override rate assigned to your property to ensure consistent rate application. However, when creating a local FX reservation—similar to online reservations made with points—it is crucial to apply the FX discount code or rate plan. Doing so ensures that the information is transmitted to BW, enabling the redemption of points from the guest's BWR account.
Should I use a discount code or rate plan to apply a fully complimentary rate to a guest or room?
Yes, you can. Visual Matrix offers a pre-configured discount code/rate plan called "COMP" within the PMS, which provides a 100% discount on the room rate. Make sure that the "COMP" code is applicable to all room types and seasons to ensure it applies correctly.
Is there a way to create a discount code or rate plan that increases the rate instead of reducing it?
Yes, this can be done easily. Instead of setting a discount of 10%, simply configure the rate adjustment as -10% or (10%) to increase the rate.
Yes, this can be done easily. Instead of setting a discount of 10%, simply configure the rate adjustment as -10% or (10%) to increase the rate.
Can I add a discount code/rate plan to a package?
Yes, you can. During the package creation process, there is a field for a discount code. The applicable rack rate at the time of reservation is automatically included. You can apply a discount code or rate plan to the package, which will adjust the rack rate accordingly, whether it’s a percentage, flat, or exception/fixed discount.
Yes, you can. During the package creation process, there is a field for a discount code. The applicable rack rate at the time of reservation is automatically included. You can apply a discount code or rate plan to the package, which will adjust the rack rate accordingly, whether it’s a percentage, flat, or exception/fixed discount.
What is the purpose of the “Exception/Fixed” option in discount codes?
When creating a discount code, you can choose:
- Percent: Takes a percentage off the rate.
- Exception Fixed: Assigns a fixed rate for the discount.
- Flat Rate: Subtracts a fixed amount from the available rate.
How do I enter an amount for the Exception/Fixed discount code?
Select the season and room type to update, then enter the fixed rate for the discount in any of the available rate fields (up to six people).
Related Articles
Mapping Discount Codes Request
If you use Cloud PMS, you have the option to map the discount code on your own. However, if you'd rather reach out to our Client Experience team for assistance, please ensure that you provide answers to the following questions: What is the Rate Code? ...Discount Code/Rate Plans Overview
A discount code or rate plan is a specific identifier or category used in hotel or property management systems (PMS) to apply discounts or special pricing to reservations. These codes or plans can be created by the property itself or obtained from ...**Accounting Codes Glossary - Visual Matrix PMS
An accounting code is a distinct marker or tag allocated to particular financial transactions, accounts, or groupings within the system. These markers serve the purpose of organizing and monitoring financial information associated with property ...FAQ - Sales and Marketing
Can we assign multiple rates to a company profile based on room type? While you can apply an override rate or discount code, or set up monthly or weekly rates for a company profile, the system does not allow assigning rates to specific room types. ...FAQ - Front Office / Reservations
Why does the estimated total show $0 when creating a single reservation under a group name, whereas guests want to pay individually? This occurs when the group master reservation's Guarantee Type is set to Room and Tax or All Charges. To resolve ...