FO Airport Schedule Report (Cloud) 🎥
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The Airport Schedule Report lists guest pick-ups and drop-offs scheduled for a selected period. It helps front desk and transportation teams plan daily shuttle runs, confirm flight times, and ensure all arrivals and departures are coordinated on time. This report can be used to track both drop-offs (departing guests) and pick-ups (arriving guests), providing clear details about each guest’s flight, airline, and travel schedule.
Path: Front Office > Reports > Front Office > Airport Schedule.
Generating the Report
1. Use the filters along the top of the screen to define the time period and type of airport schedule you want to view:
- Arrival Date: From / Through: select the day or date range for which to list guest transfers.
- Options: choose between
- Drop Offs Only: shows only departing guests.
- Pick Ups Only: shows only arriving guests.
- All: includes both pick-ups and drop-offs.
2. After setting your filters, click Refresh to generate the report.
Understanding the Report
The Airport Schedule Report clearly separates Drop Offs and Pick Ups, showing guest details, reservation numbers, and travel information. Use it to verify transportation requests and manage shuttle scheduling efficiently.
Guest & Reservation Details
- Guest Name / Conf# / Room #: identifies the guest, reservation, and room number (if assigned).
- Status: indicates whether the guest is IN (checked in) or HLD (arrival pending).
Flight Information
- Airport: shows the airport code for the pick-up or drop-off (e.g., DFW).
- Airline: displays the airline for the guest’s flight.
- Flight #: the flight number provided by the guest.
- Date / Time: shows the scheduled flight date and time for coordination.
Check this report at the start of each day and before shuttle runs to ensure all transfers are scheduled and matched with active reservations.
Tips & Use Cases
- Run this report for the current audit date to view today’s transfer schedule.
- Use it to verify that flight times are entered correctly and align with reservation status (IN vs. HLD).
- Combine it with the Departures Report to ensure drop-off guests have settled balances before leaving.
- Share the printed report with transportation staff to coordinate shuttle routes efficiently.
Still Need Help With This Topic?
Ask Yourself:
- Did I select the correct date range and option (Drop Offs, Pick Ups, or All)?
- Are the flight times accurate and matched to the right guest reservations?
- Is the guest’s status (IN or HLD) consistent with their scheduled flight?
Support May Ask You:
- A screenshot of the report showing incorrect or missing transfers.
- The specific guest names or confirmation numbers in question.
- Whether the reservation has valid airport and flight information recorded.
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