Front Office Arrivals Report (Cloud) 🎥

Front Office Arrivals Report (Cloud) 🎥

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The Arrival report provides a list of all arrivals for the day, including both individual reservations and group bookings.
Path: Front Office > Reports > Front Office > Arrivals.
The arrival report will display only future arrivals, with no past data included. However, it will show past arrivals if the guest is still currently in-house.

Generate report

1. Narrow down the report using the optional available filters (from left to right):
- by date or period.
- by including or excluding groups, by selecting one group, or for All groups.
- by including already checked-in rooms, which will show not only the remaining arrivals but all arrivals for the selected period.
- by excluding the rates from the report.



- by excluding any comments from the CRS.
- by choosing to show only reservations made through your Channel Manager.
- by excluding any pre-registered Notes (BW properties only).
- by choosing to show only pre-registered reservations (BW properties only).



2. Click Refresh.



Detailed report - Guests Arrival List

- Guest name and confirmation number of the reservation.
      - If the reservation is part of a group, it will show next to the confirmation number, first.
      - If there are any special requests for the day of arrival, it will show, second.
- Status of the reservation (HLD, GTD).
- Arrival and departure dates.
- Number of adults and children on the reservation.
- Room type booked.



- Room rate.
- Package code if a package is added to the reservation.
- Method of payment.
- Amount of any advance deposit posted.



- If the room has multiple folios and room charges are shared with another folio, it will show Y in the Share column. Share will also show the Profile Status of the guest (VIP, DNR, ...).
- Room number and folio allocated to this reservation. As shown below, if multiple folios are already created, each one will generate a separate line.



- Total arrivals left.



Detailed Report - Groups Arrival List

- Group name.
- Group event name.
- Status of the reservation (HLD, GTD).



- Arrival and departure dates.
- Total of adults and children in the group.



- Total number of rooms allocated in the group.
- Total of rooms not picked up from the group allocation.
- Any comments on the reservation.



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