Front Office Rate Override Report (Cloud) 🎥

Front Office Rate Override Report (Cloud) 🎥

QUICKLINKS: VIDEO | DESKTOP VERSION | ALL VM REPORTS

The Rate Override report shows all rates that were overriden and by who.
Path: Front Office > Supervisor > Reports > Rate Override.

Generate report

1. Narrow down the report using the optional available filters (from left to right):
- by arrival date or arrival range.
- by made time - when the reservation was created.
- by status of the reservation: cancelled, guaranteed, on hold or walk-in.
- by the name of the oprator/user/agent who made the booking.



2. Click Refresh.



Detailed report

- Guest Name.
- Status of the reservation.
- Arrival date.
- Number of nights.



- If a Company is on the reservation.
- Creation date of the reservation.
- Room type of the reservation.



- Base or tier applicable rate.
- Discount code if any applied.
- Override rate.
- Package code if any applied.



- If the reservation is part of a group, group ID will display here.
- User ID of the agent who created the booking. (Admin means that the reservation was made online and came through the Channel Manager)
- VM Confirmation number or CRS number for online reservations (Best Western only).



The Operator Summary displays the total of reservations created by user and for all users:
- by reservation status: new, cancelled, or walk-ins.
- by number of nights totals.
- by the amount of overrides applied.
- by the number of overrides applied.
- by total revenue booked.




    • Related Articles

    • Front Office Arrivals Report (Cloud) 🎥

      QUICKLINKS: VIDEO | DESKTOP VERSION | ALL VM REPORTS The Arrival report shows every arrival for the day, individuals as well as groups. Path: Front Office > Reports > Front Office > Arrivals. Generate report 1. Narrow down the report using the ...
    • Front Office Packages Report (Cloud) 🎥

      QUICKLINKS: VIDEO | DESKTOP VERSION | ALL VM REPORTS The Packages report allows you to see in-house or pending arrivals that have a Package associated with their reservation. The Packages report also include the Group Arrivals List that is already ...
    • Front Office Over Credit Limit Report (Cloud) 🎥

      QUICKLINKS: VIDEO | DESKTOP VERSION | ALL VM REPORTS The Over Credit Limit report displays any reservation that do not have enough credit to cover the balance of their stay, whether it is through a payment or a credit card authorization. Path: Front ...
    • Front Office Departures Report (Cloud) 🎥

      QUICKLINKS: VIDEO | DESKTOP VERSION | ALL VM REPORTS The Departure report shows every guests due out, with their remaining balance and method of payment on file. Path: Front Office > Reports > Front Office > Departures. Generate report 1. Narrow down ...
    • Front Office Two Week Forecast Report (Cloud) 🎥

      QUICKLINKS: VIDEO | DESKTOP VERSION | ALL VM REPORTS The Two-Week Forecast report shows an estimated forecast for a two-week period started on the date selected. The report displays based on what reservations are in the system currently to generate ...