Rate Override Report (Cloud) 🎥
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The Rate Override Report shows every instance where a room rate was changed manually from the standard or tiered rate, helping supervisors monitor pricing adjustments and understand who made each change. This insight supports audit trails, revenue integrity, and accountability across your front office team.
Path: Front Office > Supervisor > Reports > Rate Override.
Generating the Report
1. This report is generated by applying filters to narrow the list of reservations where rate overrides occurred, helping you focus on specific dates, users, or reservation statuses.
- Adjust Arrival Date if you need a narrower or wider date window.
- Adjust MadeBy Time if you need to include reservations created outside of today.
- Filter by Status if you want to see only certain reservation types (canceled, guaranteed, on hold, walk-in).
- Filter by Operator (User ID) to review activity performed by specific team members.
By default, the Arrival Date filter is set from today through one year ahead, while the MadeBy filter defaults to today for both start and end dates, showing only reservations created on the current date unless adjusted.
2. Click Refresh to update the report with the latest data.
Understanding the Report
Once generated, the Rate Override Report lists reservation details alongside override activity, letting you quickly spot pricing changes and trace them to specific users.
Reservation Details
- Guest Name: Name of the guest on the reservation.
- Arrival Date: Scheduled check-in date.
- Nights: Number of nights stayed.
- Status: Current reservation status (Guaranteed, Canceled, On Hold, Walk-In).
- Company: Company profile attached to the reservation, if applicable.
- Group ID: Identifier if the reservation is part of a group block.
Rate & Pricing Information
- Room Type: Category of room booked (e.g., King, Double, Suite).
- Base or Tier Rate: The rate originally set by the system before any manual changes.
- Discount Code: Any rate-specific discount applied.
- Override Rate: The manually changed rate applied to the reservation.
- Package Code: Indicates whether a package (e.g., Bed & Breakfast) was applied.
Booking & Audit Trail Details
- Creation Date: Date the reservation was originally created.
- User ID: Staff member or agent who made or modified the booking.
- Confirmation/CRS: Reservation confirmation number or channel reference.
Operator Summary & Totals Summary (at the bottom of the report)
- New Reservations: Count of new bookings created by each operator.
- Cancellations: Count of reservations canceled by each operator.
- Walk-Ins: Count of reservations created as walk-ins.
- Total Nights: Total number of room nights booked.
- Override Count: Total number of manual rate overrides performed.
- Override Difference: Total change in revenue caused by overrides (difference between original rate and override rate, summed per operator).
- Revenue Booked: Total revenue generated by each operator.
Tips & Use Cases
- Monitor pricing integrity and detect unnecessary rate adjustments.
- Identify training needs for team members who frequently override rates.
- Audit override behavior during busy seasons or staffing transitions.
- Compare override patterns across date ranges or users.
Still Need Help With This Topic?
Ask Yourself:
- Did I adjust the default date ranges to match the period I’m analyzing?
- Am I reviewing overrides by user, by status, or by creation date?
- Do I need to export results for further audit?
Support May Ask You:
- What filters were selected when generating the report?
- Did you click Refresh before viewing or exporting data?
- Are you investigating a specific reservation or user action?
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