Reservation (Res) by Operator Report (Cloud) 🎥

Reservation (Res) by Operator Report (Cloud) 🎥

The Res by Operator report provides insights into the booking, modification, and cancellation activities of your hotel staff, including package bookings. The report concludes with an Operator Summary, offering details such as the number of new reservations, cancellations, walk-ins, overrides, and the revenue generated by each employee based on the report data. This summary helps assess employee performance and revenue contributions.
Path: Front Office > Supervisor > Reports > Res by Operator.

Generate report

1. Narrow down the report using the optional available filters (from left to right):
- by arrival date or arrival range.
- by made time - when the reservation was created.
- by the status of the reservation: canceled, guaranteed, on hold, or walk-in.
- by the name of the operator/user/agent who made the booking.
check the "Package Only" box if you are looking only for reservations with packages.



2. Click Refresh.



Detailed report

- Guest Name.
- Status of the reservation.
- Arrival date.
- Number of nights.



- If a Company is on the reservation.
- Creation date of the reservation.
- Room type of the reservation.



- Base or tier applicable rate.
- Discount code if any applied.
- Override rate.
- Package code if any applied.



- If the reservation is part of a group, the group ID will be displayed here.
- User ID of the agent who created the booking. (Admin means that the reservation was made online and came through the Channel Manager)
- VM Confirmation number or CRS number for online reservations (Best Western only).



The Operator Summary displays the total of reservations created by the user and for all users:
- by reservation status: new, canceled, or walk-ins.
- by number of nights totals.
- by the amount of overrides applied.
- by the number of overrides applied.
- by total revenue booked.



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