Reservation (Res) by Operator Report (Cloud) 🎥
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The Res by Operator report provides insights into the booking, modification, and cancellation activities of your hotel staff, including package bookings. The report concludes with an Operator Summary, offering details such as the number of new reservations, cancellations, walk-ins, overrides, and the revenue generated by each employee based on the report data. This summary helps assess employee performance and revenue contributions.
Path: Front Office > Supervisor > Reports > Res by Operator.
Generating the Report
1. This report is generated by applying filters to narrow the list of reservations where rate overrides occurred, helping you focus on specific dates, users, or reservation statuses.
- Adjust Arrival Date if you need a narrower or wider date window.
- Adjust MadeBy Time if you need to include reservations created outside of today.
- Filter by Status if you want to see only certain reservation types (canceled, guaranteed, on hold, walk-in).
- Filter by Operator (User ID) to review activity performed by specific team members.
- Check Package Only if you want to see only reservations with packages.
2. Click Refresh to update the report with the latest data.
Understanding the Report
The Res by Operator report groups reservation activity into clearly defined column sets so you can see which reservations were created, modified, or canceled, and then summarize that activity by operator.
Reservation Details
- Guest Name: Name of the guest on the reservation.
- Arrival Date: Scheduled check-in date.
- Nights: Number of nights stayed.
- Status: Current reservation status (Guaranteed, Canceled, On Hold, Walk-In).
- Company: Company profile attached to the reservation, if applicable.
- Group ID: Identifier if the reservation is part of a group block.
Rate & Pricing Information
- Room Type: Category of room booked (e.g., King, Double, Suite).
- Base or Tier Rate: The rate originally set by the system before any manual changes.
- Discount Code: Any rate-specific discount applied.
- Override Rate: The manually changed rate applied to the reservation.
- Package Code: Indicates whether a package (e.g., Bed & Breakfast) was applied.
Booking & Audit Trail Details
- Creation Date: Date the reservation was originally created.
- User ID: Staff member or agent who made or modified the booking.
- Confirmation/CRS: Reservation confirmation number or channel reference.
Operator Summary & Totals Summary (at the bottom of the report)
- New Reservations: Count of new bookings created by each operator.
- Cancellations: Count of reservations canceled by each operator.
- Walk-Ins: Count of reservations created as walk-ins.
- Total Nights: Total number of room nights booked.
- Override Count: Total number of manual rate overrides performed.
- Override Difference: Total change in revenue caused by overrides (difference between original rate and override rate, summed per operator).
- Revenue Booked: Total revenue generated by each operator.
Tips & Use Cases
- Performance Oversight: Reveal which staff members are most active in reservations, cancellations, or walk-ins.
- Revenue Attribution: Understand how each operator contributes to total revenue and overrides.
- Training Insights: Identify training needs if certain behaviors (e.g., high cancellations) emerge.
Still Need Help With This Topic?
Ask Yourself:
- Am I focusing on the right date ranges?
- Are filters correctly applied for operators or statuses?
Support May Ask You:
- Which filters were used (dates, status, operator)?
- Did you click Refresh before reviewing or exporting?
- What are you trying to investigate—cancellations, staff activity, package bookings?
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