HTML Letters are not sending (Desktop)

HTML Letters are not sending (Desktop)


HTML letters are confirmation or promotional letters formatted using HTML (HyperText Markup Language) to include rich text features such as images, colors, links, and styled text. Unlike plain text emails, HTML letters can be visually enhanced and formatted, allowing for a more engaging and visually appealing presentation. Just like with any email, these letters might sometimes fail to be sent. If this happens, you can check the following:

1. Go to Management > Setup > Letters, and make sure the HTML box is checked.
2. Try to re-select each letter from Visual Matrix. If nothing shows up...
3. ... Make sure the letters are correctly stored on the Visual Matrix server. Go to C:\ImageTech\VisualMatrix\Shared\HTML and make sure the letters are there. If not, reload them and go back to step #2 to select them in the PMS.


    • Related Articles

    • HTML Letters are not sending (Cloud)

      HTML letters are confirmation or promotional letters formatted using HTML (HyperText Markup Language) to include rich text features such as images, colors, links, and styled text. Unlike plain text emails, HTML letters can be visually enhanced and ...

    • Emails are not sending (Desktop)

      When emails are not being sent, there are a few simple steps you can take to troubleshoot the issue. Various factors can cause email disruptions, but don't worry—everything is explained clearly and is easy to follow in this article. If you still ...

    • Emails are not sending (Cloud)

      When emails are not sent, there are some first steps you can check. The first step you want to do is check if the current email settings in Visual Matrix are saving. If they are not, then there is an issue with those settings. If they are, then you ...

    • FAQ - Management / Forms/Letters

      How can I print a blank registration card? The system does not support printing blank registration cards. How do I update the policies on my registration cards? To update policies on Registration Cards, Folios, or Invoices, go to Management > ...

    • FAQ - VM Desktop PMS

      Secondary Backup Failed: What Does This Mean? The "Secondary Backup Failed" message means that the secondary drive has not been detected. Visual Matrix performs two backups every night—one before the audit and one after. To resolve this, ensure that ...