Internal Text Messages are not being Sent/Received
If not configured differently (through Twilio), internal text messages that can be set up in a user profile to receive Management (audit numbers), Housekeeping (room change and room back in service) and/or Maintenance (work orders) texts are using the same service than the emails.
If texts are not being sent/received, it is likely emails are not either. Please follow those articles to see what can be done: Emails are not sending (Cloud) or Emails are not sending (Desktop).
If emails are being received but texts are not, you may need to investigate the communication between your email provider and your phone vendor: Text Messages/Alerts are not being Received (Cloud)
Require assistance with that article?
- One pc or all pcs are having this problem?
- Only one specific reservation or all reservations?
- All form types or only confirmation letters?
- Do you know if your email settings have been verified and save in your system?
- Do you get an error?
- When you test an email, does the sent email show in your Email Account’s Sent folder?
Providing responses to the following questions in your ticket could expedite your resolution.
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