MOP Overview

MOP Overview

Introducing MOP — the housekeeping and maintenance platform that streamlines daily operations, automates routine tasks, and strengthens team coordination. Accessible on any phone or laptop with no downloads required, MOP brings hotel automation to a whole new level.

What MOP 2.0 Does

  • MOP 2.0 is a mobile-first operational platform for housekeeping, maintenance, and guest-service workflows.
  • It connects to your property systems (e.g., PMS) to pull status updates, guest check-outs, and room information.
  • From there, it assigns tasks, tracks completion, and generates reports — all in one system.
Info
MOP can also operate as a stand-alone system without PMS integration.

Key Features & Benefits

  1. Real-time updates: Strip or clean tasks are generated almost immediately when a guest checks out in the PMS.
  2. Reduced manual entry: Task assignments, status updates, and reporting are automated wherever possible.
  3. Improved transparency: Supervisors and managers can track team performance, task progress, and room readiness from any device.
  4. Mobile flexibility: Works on tablets and smartphones, so staff can update statuses directly from the floor.
  5. Task-centric workflow: Manages room assignments, work orders, guest requests, and other routine tasks efficiently.
  6. Seamless team collaboration: Sends updates directly to staff devices—no need to interrupt room attendants for status changes.
  7. Fully digital operations: Replaces paper worksheets, work orders, and physical storyboards with a fully digital system.
  8. Task timestamps: Records task start and completion times to support accurate time-management analysis.
  9. Comprehensive reporting: Generates weekly and monthly reports showing completed tasks, time spent, and productivity trends.
  10. Enhanced guest service: Helps staff respond quickly to room-status inquiries and special requests.
  11. Asset protection: Automates recurring tasks such as preventive maintenance, deep cleaning, and special projects so they appear on the correct day.
  12. Cost Savings: Boosting efficiency, saving labor, and reducing reliance on paper, printing, and walkie-talkies.
  13. Panic Button: Delivers one-tap emergency alerts with automatic location tracking and recording, fully compliant with safety ordinances.
  14. Lost and Found feature: Makes it easy to log, track, and return guest items efficiently and accurately.

Still Need Help With This Topic?

Ask Yourself:
  • Could my staff work more efficiently if they could update room and task statuses directly from their phones or tablets?
  • How much time would I save if task assignments, status changes, and reporting were automated instead of being done manually?
  • Would faster responses to guest requests and room-status questions improve guest satisfaction at my property?
Support May Ask You:
  • Are you using a desktop, mobile device, or tablet?
  • Do you have the correct role/permissions to see what you expect?
  • Did you follow the workflow of check-out → task → completion?

MOP Dashboard (MOP 2.0)
Supported PMS Integrations for MOP 2.0

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