Panic Button Overview (MOP 2.0)

Every user on your property (housekeeping, maintenance and front desk, mobile and desktop users) will find the panic button icon in the upper-right corner of every page. The site admin has the authority to manage which individuals receive phone calls, text messages, and email notifications when a panic alert is triggered. To receive external alerts, each user account must include a valid phone number and email address on their user page.

To initiate a Panic Alert, simply tap the Panic button. This action will redirect you to the Recording page, allowing you to commence Video and Audio recording using your device. During the first use, your browser will request permissions to access your camera and microphone for recording.

Once you've started a recording, you can stop it by clicking the "Stop Recording" button. When a Panic Alert is raised, all other logged-in users on the Page will promptly receive a notification that includes the user's name and, if available, their last known location.

For users with proper configurations, Panic Alerts trigger phone calls, text messages, and email notifications, furnishing them with comprehensive details regarding the Alert. When you receive a Panic Alert notification, you have the option to close the pop-up by selecting either "Acknowledge" or "Dismiss". We recommend using the "Acknowledge" button if you are the user responding to the alert, while the "Dismiss" button is advisable if another team member has already taken action.

To access a comprehensive record of all Panic Alert logs and associated files, navigate to the "Panic Alert Video Log" menu.

• Related Articles

• MOP Overview

  Introducing MOP — the housekeeping and maintenance platform that streamlines daily operations, automates routine tasks, and strengthens team coordination. Accessible on any phone or laptop with no downloads required, MOP brings hotel automation to a ...

• Understanding MOP 2.0 Icons and Their Functions

  In MOP 2.0, icons are your gateway to managing tasks efficiently — editing, viewing, filtering, and deleting tasks depend on recognizing these visual cues. In this guide, you’ll learn what each icon does, where you'll see it, and why it’s important. ...

• Printable Guides (MOP 2.0)

  We provide downloadable PDF guides covering key features and workflows in MOP 2.0. These printable guides are ideal for sharing in training sessions, posting at workstations, or carrying in the field — enabling quick reference without needing to log ...

• MOP 2.0 Dashboard Overview

  The MOP 2.0 Dashboard is your control centre for tasks, room status, and operational workflows. From the left‐hand menu, you can access your tasks, team tasks, reports, and real-time updates — all based on your role’s privileges. Below you’ll find ...

• Download Panic Alert Video Recording (MOP 2.0)

  The Panic Alert videos are recordings initiated when an individual activates the panic button on their device, initiating video recording. Path: Dashboard > Panic Alert Video Log 1. Select the camera icon located at the far right end of the line. 2. ...