Refund Guest Adv Deposit (Cloud) 🎥

Refund Guest Adv Deposit (Cloud) 🎥

🎥 Watch Video
Path: Front Office > Reservations > Search for and open the reservation required.
A refund of an advance deposit is only possible before the check-in process. Once check-in is completed, the advance deposit is transferred to the folio and ledger changes take place. Any refund or offset must be initiated directly from within the folio.
1. Select Deposit Details to populate the post deposit details window.



2. Highlight the Deposit that needs to be refunded
3. Click Refund Deposit to begin the refund.
4. Enter the amount and method of payment to preform the refund to.
5. Click Post to finalize the Refund. 



    • Related Articles

    • Setup Default Advance Deposit Forfeit Amount (Cloud)

      This setup instructs Visual Matrix on handling cancellations for reservations with an existing deposit, specifying the amount to forfeit (amount retained) and the amount to refund to the guest. It applies to both local reservation cancellations with ...
    • Refund a Transfer Advance Deposit (7T)

      Never Void a 7T. Voiding a 7T will offset the daily guest ledger balance. If there was an issue with the posting of the Advance Deposit, and the guest has already completed check-in, the only way to rectify it is by offsetting the deposit with a ...
    • Refund Canceled Reservation Adv Deposit Forfeit

      The process will depend on whether the reservation arrival date has already passed or not. If the arrival date has not passed If the arrival date has not yet passed, even if it's the current date, you can take the following steps: - Reinstate the ...
    • Refund a Group Adv Deposit (Cloud) 🎥

      ? Watch Video Path: Front Office > Group > Search Search for and open the group required. 1. Select Deposit Details to populate the post deposit details window. 2. Highlight the Deposit that needs to be refunded. 3. Click Refund Deposit to begin the ...
    • Post an Adv Deposit (Cloud) 🎥

      ? Watch Video An advance deposit in a hotel is a payment made by a guest in advance of their stay to secure a reservation. Path: Front Office > Reservations > Search 1. Post Deposit - Select to populate the advance deposit window. 2. Advance Deposit ...