Message "Night Audit Has Already Been Requested"
If you encounter the message "Night audit has already been requested", it may be due to a browser disconnect during the audit process. This issue can prevent your property from viewing the completed audit in your system. To help resolve the issue efficiently, please follow the steps below and provide the necessary details to assist the technician:
Step 1: Verify the Issue
- Confirm that the audit process cannot be viewed or completed in your system.
- Do not attempt multiple retries before contacting support, as this may complicate troubleshooting.
Step 2: Gather Key Information
Before contacting support, collect the following details to ensure the technician has the necessary context:
- Audit Initiation Time
- Note the exact time you started the audit process.
- Ensure the time is recorded in Central Standard Time (CST), even if your property operates in a different time zone.
- Elapsed Time Before Contacting Support
- Document how much time has passed between the start of the audit and when you reached out to support for assistance.
Step 3: Report the Issue
When contacting support, provide the following information:
- The audit initiation time in CST.
- The elapsed time before reaching out.
Step 4: Assistance from the Technician
Once support is contacted, the technician may need to reset the audit timer.
- After the reset, rerun the audit process and confirm that it completes successfully.
Step 5: Follow Up if the Issue Persists
If the problem continues, the technician will escalate the issue for further investigation. To assist in this process, ensure that you have provided:
- Accurate timestamps as noted above.
- Any other observations or relevant details about the issue.
By following these steps and providing detailed information, you can help ensure that the issue is resolved as quickly and efficiently as possible.