Set up On-Call Feature (Cloud)
To setup the On-Call person(s), click on On Call at the top-right corner of the screen.
The window is divided into 3 tabs: Guests Requests, Hotel, and Services.
Guest Requests Tab - Someone has to be checked in each category
1. Guest Text Requests: this list will only have the users with the SMS and Management notification box checked in their User profile (Management > User Settings > Security > Notifications). Once checked, that person will receive every Guest's text
2. Special Requests: this list will have all the hotel's active users. These are the Special Requests made in the reservation. When a Special Request is made, an internal message can be sent to whoever is checked. If this user has a phone number, it will be sent by text instead of internal messaging
3. Also Notify this phone number: You can check the box and enter a specific phone number and that number will receive every Guest Request. A user can check this box and enter their phone number here at the start of their shift. They need to remove that check when their shift is over so it will not keep alerting them once the agent goes home for the day
Hotel Tab
1. The Management list will only have the users that have the SMS and Management notification box (2) checked in their User profile (2. Management > User Settings > Security > Notifications).
3. The 911 will show all the hotel active users who will receive any 911 call notification. This feature requires the PBX Interface.
Services Tab
1. The Housekeeping list will only have the users that have the SMS and Housekeeping notification box (2) checked in their User profile (Management > User Settings > Security > Notifications).
3. The Maintenance list will only have the users that have the SMS and Maintenance notification box (2) checked in their User profile (Management > User Settings > Security > Notifications).
If you are enrolled in the VM Guest Texting feature through Twilio, you can opt to send these notifications via text instead of email. This option is more reliable, though it incurs the cost of the text message.
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