Welcome to Visual Matrix! Purchasing or upgrading a property management system can be quite the learning curve, we know. To alleviate any stress or questions on getting started we have compiled the top 10 links to get you up and running as smoothly as possible. From informative links to bookmark, forums, knowledge articles, and our very own Visual Matrix University where your staff can train.
Ready to log in and get down to business? Click the link above to access your Visual Matrix login page. Each login will require each user to enter the Property ID, Username, and Password. You can then click the arrow to the right of the boxes or simply press enter on the keyboard. For ease of access we recommend bookmarking the login page in your Google Chrome web browser. Note, since you are within Visual Matrix Cloud, you'll access VM from within Google Chrome or any other chromium-based web browser.
Visual Matrix offers training for both Cloud and Desktop within our Visual Matrix University. Within the Visual Matrix University each Visual Matrix department and sub-section is broken down into easy to follow and informative courses. "Applied Knowledge is Power" is a quote that we take to heart. We believe offering the best training platform for all of your employees will EmpowerU to be at your greatest performance, both individually and as a company.
Visual Matrix also offers a large resource of training articles and videos within the Knowledge Base. If you are looking for a quick informative recap, a how-to tutorial, or general information the Knowledge Base is right at your fingertips and easily accessible. Our articles are continuously updated to offer the latest product features.
Visual Matrix offers many reports that serve you in your day to day operations. Please refer to our Complete List of Reports Available in the Visual Matrix knowledge base article for a recap and breakdown of each report.
Sign up for our Customer Portal to make support ticket generation, tracking, and management a breeze. Creating a user account in our portal will let you access any support ticket that you create to view its status, any replies, or to add additional information regarding your support request for our team. Additionally, creating a user account within the Customer Portal will also allow you to access the Visual Matrix Community. Note: To manage and track tickets, your portal account will need to be created with the email that was used when submitting a support ticket.
The Visual Matrix Community is a peer-to-peer forum where all Visual Matrix users come together to help one another. Feel free to post any questions, comments, concerns or to offer your own advice to those who've posted a query as well. We believe that sharing knowledge helps all individuals grow and be at their absolute best. To gain access to the Visual Matrix Community you will need to create an account within the Customer Portal.
Looking for a way to stay up to date on the latest and greatest that Visual Matrix has to offer? Sign up for our Tip Sheet where we bring you weekly product, training and support plus so much more!
Our weekly Tip Sheet serves to keep you informed on what's new and upcoming by offering insights on Visual Matrix as a company, product how-to resources, and tips and tricks right to your email inbox.
We love to meet and get to know our clients! Check out our company event calendar and come say hello, offer feedback, ask questions, share a laugh. The floor is yours! We thrive to provide you only the best in client experience.
Stay up to date on all updates to Visual Matrix Cloud as they occur. We provide a breakdown of any updated or new features and fixes to the software to keep you in the loop.
Looking to update your hotel's performance by adding a new Interface to the mix? Refer to our list of Visual Matrix Interfaces to view what options are available. The list offers a short definition of each interface and it's purpose to help you make the best choice. If you need further assistance or additional information, a link to our Sales team can be found at the bottom of the article.