Message "There are Unblocked Pre-Registered Reservations" (BW)

Message "There are Unblocked Pre-Registered Reservations" (BW)


What is a Pre-Registered Reservation

It's a reservation where the guest has completed their pre-check-in from their phone.

What does this error mean?

This message will pop up regularly if you have some Pre-Registered Reservations that still do not have a room assign after the cut-off time.



How to check any Pre-Registered Reservation

Go to Front Office > Reservations > Search.
In the drop-down for the search field, you will choose "Pre-Registered".

    • Related Articles

    • Best Western FX and FX2 Reimbursement Structure

      Information from the BW Rewards Marketing Team Information As of July 26, 2023, the Best Western Rewards® (BWR®) Pay With Points (FX2) reimbursement structure mirrors the three-tier structure utilized for Free Night (FX) reimbursements. The FX2 ...

    • Reservations Not Posting in Visual Matrix (BW)

      When reservations fail to post in Visual Matrix from the Best Western Two Way system, it's essential to conduct thorough checks on both reservation data and interface setup. This guide outlines key troubleshooting steps for such issues. There are ...

    • BWR LookUp Message (BW)

      How to know when to verify your guest BWR Account Status You might receive this error when applying a BWR account to a guest’s reservation. The issue is either with the reservation information of the guest or with the guest's BWR account. It will ...

    • Message "You have 3 or more Unprocessed Reservations" (BW)

      Best Western is a 2way communication Channel Manager through which Visual Matrix communicates rates, availability, and reservations with Member Web. Best Western sends down to Visual Matrix any reservation made online, Visual Matrix sends up to ...

    • **Glossary and Common Acronyms (Index) - Visual Matrix PMS

      1-10 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1-10 1099 The 1099 form is used to report to the US government income earned by travel agents as commissions, and income earned by owners of hotel condo units (when OPV_<version number> OPERA ...